Senior Manager, Marketing Operations & Analytics

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.PagerDuty is seeking a strategic, data-driven, and revenue-focused Senior Manager, Marketing Operations & Analytics to lead a high-performing team responsible for marketing systems, processes, and insights that power our go-to-market engine.Reporting to the VP, Revenue Marketing & Operations, this leader will drive global scalability, operational excellence, and measurable pipeline impact by aligning marketing programs with revenue strategy. The ideal candidate brings a deep understanding of B2B marketing operations, data architecture, and performance analytics - fostering innovation and continuous improvement across a connected technology ecosystem.How You Impact Our VisionTeam Leadership & DevelopmentLead, coach, and develop a blended, global team of marketing operations and data analysts focused on performance, accountability, and continuous optimization.Foster strong cross-functional alignment across Marketing, Sales, Operations, Ent Applications, and Business Intelligence on the governance and execution of shared operational systems and processes to improve efficiency and outcomes.Marketing Systems OwnershipOwn the marketing technology stack—including Marketo, DemandBase, and LeanData—ensuring data integrity, process efficiency, and workflow alignment across global teams.Drive scalable process design and platform governance to enable global lead management, scoring, routing, and funnel optimization.Lead adoption, training, and change-management initiatives around the tech stack that maximize utilization and measurable ROI from the tech stack.Analytics, Insights & ReportingOversee the design and delivery of global marketing performance dashboards, reports, and attribution analysis across campaigns, pipeline, and revenue outcomes.Partner with Business Intelligence and Ent Applications to develop unified data models and accurate forecasting frameworks.Ensure cohesive data governance, quality standards, and cross-system hygiene.Translate data insights into strategic business recommendations, influencing go-to-market strategies and revenue planning.Cross-Functional Collaboration & GovernancePartner with Revenue Operations, Sales, and Data Engineering to align marketing data architecture with company-wide revenue systems.Contribute to data governance initiatives that ensure compliance, consistency, and performance across platforms.Collaborate closely with Integrated Campaign and Field Marketing teams to operationalize global campaign execution and reporting readiness.Help scale processes and develop standards that accelerate lead-to-revenue velocity and improve marketing ROI.Innovation & EnablementChampion adoption of AI, automation, and advanced analytics tools to improve operational efficiency and insight generation.Drive innovation through continuous evaluation of new technologies, process enhancements, and data-driven experimentation.Promote a culture of agility and operational excellence, embedding a mindset of scalable growth and performance measurement.Knowledge, Skills, and Experience8+ years of combined experience in Marketing Operations, Analytics, or Revenue Operations, including 3+ years of successfully leading a global team.Experience with Salesforce, Marketo, Tableau, and DemandBase (experience with LeanData preferred).Proven success in scaling global operations, managing complex data environments, and leading cross-functional change initiatives.Demonstrated understanding of B2B marketing funnels, attribution models, lifecycle processes, and subscription or recurring revenue models.Deep analytics capability - translating data into actionable insights, forecasts, and strategic recommendations.Excellent stakeholder management, communication, and collaboration skills with senior executives and cross-functional peers.Experience using AI/automation tools, data architecture, and modern marketing analytics best practices.The base salary range for this position is 131,000 – 198,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.Below is your salary, location restrictions, benefits, and equal-opportunity statements.Location RestrictionsPagerDuty operates a hybrid work model with offices (https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.While we offer flexibility within our established locations, we cannot employ candidates residing in the following regions:Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingWhat We OfferCompetitive salaryComprehensive benefits packageFlexible work arrangementsCompany equityESPP (Employee Stock Purchase Program)Retirement or pension planGenerous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty — company-wide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parentPaid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programsPagerDuty is an equal-opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (https://www.pagerduty.com/privacy-policy/).PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.J-18808-Ljbffr