Lead Dispatcher

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Lead Dispatcher, you will manage key aspects of our day-to-day transit operations (Paratransit, On-demand transit) in Sarasota, FL. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.This is a fully in-person position with the expectation that you will be onsite 5 days per week**Shifts available (subject to change):Mon-Fri 5:30am-2:00pm ETSun-Thurs 12:30pm-9:00pm ETWhat You'll Do:Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleaguesPrioritize operational issues and provide creative solutions for overseeing a live operationServe as the real-time point of contact and full owner of “live ops” issuesThis includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team)Build strong cross-functional relationships across various Via teams and offices and external partnersDeliver exceptional rider and driver support, representing Via values and building trust in every interactionLeverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.Effectively triage and prioritize live operational issues, then take action based on the information receivedLeverage knowledge of Via products and services to make ad hoc decisions with little guidanceWho You Are:Thrive in fast-paced environments: You make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectivelyTech savvy: You learn new software quickly, and can juggle working with multiple different tools simultaneouslyOwnership mentality: You take full responsibility for the outcomes of all issues that arrive during live service. You approach these issues with a “do whatever it takes” mentality to ensure full resolutionProactive: You think ahead and anticipate to prevent problems before they startAn empathetic and effective communicator: You excel at active listening and collaborationComfortable with ambiguity: You make thoughtful choices between imperfect optionsMaintain a solution-oriented mindset: You are persistent, creative, and cool under pressureObservant and keen to improve: If something is not working, you come up with a better wayAn exceptional team player: People love working with you, and you can quickly contribute to cross-functional teamsCompensation and Benefits:Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicableSalary Range: $20-22/hour We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.Ready to join the ride?Via is an equal opportunity employer.