Senior IT Support Specialist | Hybrid | Jira & M365

Recruiter for this position: Jennifer Uju ChristopherHiring Manager for this position: Wilfried VedderDivision: ITIT Support Specialist (all genders)Location: Norderstedt (hybrid)Contract: Full-time / IndefiniteLanguage(s): Fluent German & EnglishSerrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.With a substantial client base of over 2,500 clients in more than 70 countries worldwide, we have earned the trust of a diverse global community that relies on our innovation.If you're curious to dive deeper and explore our work, we encourage you to take the next step and apply for a job with us!Due to the Holiday Season the active recruitment process will start in JanuaryTasks and Responsibilities:You are the first point of contact for all our colleagues for all related questions regarding IT (software and hardware)Manage endpoints with InTune and Jamf Pro, as well as AV equipment and various cloud systems, to ensure the productivity of the end usersWork with Active Directory, Entra ID and MS SharePointResolve technical issues related to network interruptions & VPNWork with other IT teams to ensure a coordinated effort with new technology rollouts, upgrades, or changesTrack tickets using Jira Service Management and compose technical specifications and documentation in ConfluenceWhat makes you successful in this role:Bachelor's degree in computer science, information technology, or a related field. An equivalent combination of education and experience will be considered as well.5+ years of experience in Service Delivery or other IT support positionsKnowledge of IT support in areas including PCs, Macs, and networking protocols (TCP/IP, VPN, ACLs, Routing, etc.)Experience with Atlassian systems, like Jira and Confluence, optimally also with Jira Service ManagementKnowledge of M365 admin, Entra-ID and InTune.Advanced knowledge of IT security, incl. Defender & monitoring systemsEagerness and ability to manage IT projects; experience with project management workflows & toolsProblem-solving skills, including root cause analysis and corrective actionMandatory written and verbal communication skills in both German and EnglishStrong team member and able to contribute to a team environmentWhy us?What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values, which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We are continuously improving the way we work, with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong team spirit, we believe that together we can overcome any challenge and move any mountain.EEO StatementWe are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.#J-18808-Ljbffr