Telecom Order Processing Specialist

Telecom Order Processing Specialist Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers. This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential. Location: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.) Schedule: Monday Friday 8:00 AM 5:00 PM (Hermosillo Time) Responsibilities Process new wireless activations, upgrades, and account modifications. Support telecom sales teams with customer account setup and order processing. Manage device orders, exchanges, returns, and customer requests. Handle billing inquiries and customer escalations. Maintain accurate documentation and service tickets. Ensure all tasks are completed within established Service Level Agreements (SLAs). Qualifications English proficiency at C1, C2, or Native. Valid U.S. Visa (Required). High School Diploma or GED. 12 years of experience in Order Processing, Customer Service, Telecom Support, or related roles. Strong Microsoft Office and computer skills. Excellent communication, organization, and problem-solving abilities. Ability to work independently and manage multiple priorities. Benefits Competitive salary Remote work Monday through Friday schedule Food Vouchers Internet Allowance Career development opportunities Collaborative work environment If you meet the qualifications and are ready to join a growing team, we'd love to hear from you. Apply through this posting or, if you prefer, send your resume in English to: MarcoR@unity-connect.com We look forward to receiving your application.