Solution Engineer - MDM

Position SummaryThe Solution Engineer will work alongside our sales team, with current and prospective Commerce, Data and Digital clients across the globe. Your work will span Data Management platforms, technologies, industries, and architectural patterns, Serve customers by identifying their needs, engineering adaptations of solutions, building effective demonstrations, participating in Proof of Value exercises and contributing to opportunities with your technical prowess. While predominantly focused on the Data Management platforms, the role will also expand to support the entire end-to-end capabilities within global organizations that also include ecommerce, supply chain and other leading technologies such as AI.Solution Engineers must be a trusted advisor asking specific business and technical questions touncover a client’s requirements and align Pivotree product offerings and services to our customer and prospect needs. The ideal candidate will have superior communication skills, enjoy consultative selling, and have Data Management experience and have deep understanding of complex ecommerce and digital enterprise solutions.Roles & ResponsibilitiesSolution Engineer - Data ManagementUnderstand the intersection between technology, customers, and business and how toshape conversations with the client to position the company’s solution as the ideal one.Map customer vision & requirements to specific digital products and solutions the lead thetransition from the sales process to the delivery phaseProvide thought leadership, participation in relevant technical, industry bodies and eventsConsult customer stakeholders on digital solutions and enterprise programs and buildrelationshipsStay abreast of current and emerging trends, unique opportunities and challenges of thespace/markets and geographies in which clients operate, and how it affects clients’business and initiativesPartner with sales to plan, prepare and execute strategically to encourage prospectiveenterprise clients to invest in our innovative ecommerce solutions and servicesUnderstand client requirements to best support them and provide optimally customizedsolutionsContribute to team efficiency and ecommerce practice opportunity traction by covering aspectsof technical requirements Data Management Sales Specialist may not coverAct as a subject matter expert (SME) during the sales process, becoming the glue between theapplication, technology, design and the final solution that meets the business needs of theclient.Scope, solution and facilitate estimated work for complex digital and Data Management quotesto customersTranslate business and technical requirements into written proposals, quote/configurations,diagrams, and master service agreements.Oversee, create and deliver powerful presentations and demonstrations that clearly explain ourproposed solutionParticipate and oversee Proof of Value (PoV) exercisesEvangelize the uniqueness of our value propositionManage the technical aspects of SOW contracts and RFP / RFI responsesAid the smooth transition of a customer from pre-sales to post-sales implementationWork with Account Executives to cross-sell Data Management solutions into our existingcustomer base.Documenting standards and updating Pivotree knowledge base with collateral to helpaccelerate customers through the sales cycle.Understand the voice of the customer and relay back customer feedback and industry trends toour product team and our partners.Work with partners to understand and be able to demo their solutions. Build relationships withpartners.Become a thought leader in Data Management solutions and be able to communicate thedifferentiation of products and services that will give our customers a competitive advantage.Effectively execute and promote Pivotree’s Commerce/Data Management Strategy includingassessments and migration frameworks, IT/Digital Transformation, and Technical OnboardingactivitiesFoster a culture of connecting Data Management to the business through a pre-sales lensKey Skills And CompetenciesYou have 5+ years’ experience in enterprise software or consulting services, working with IT andbusiness teams in Global 1000 organizations. While you work independently, possibly from a home orremote office, you are also capable of collaborating with your peers across our organization, includingsales, professional services, managed services and support, product management, PMO and otherSolution Engineer consultants. A willingness to travel periodically is required. Specific qualifications,Skills, And Experience Should IncludeEnterprise software and services presales, comfortable selling into global-1000 organizations,managing multiple projects and deadlines across time zones and teamsSolution Engineer - Data ManagementMust be able to articulate the value of digital across different dimensions including flexibility,speed to market, cost control, dev ops, etc.Deep experience in one or more of the Data Management Platforms such as Stibo, SyndigoPrecisely, InformaticaKnowledge of eCommerce platforms such as SAP Commerce, VTEX, Shopifyplus, Spryker,Salesforce Commerce or BigCommerce and Supply Chain solutions such as Fluent, Sterling orManhattan is a plus.Ability to creatively explain and present complex concepts in an easy to understand mannerKnowledge of delivering frictionless commerce for organizations and how Data Managementfits into areas like commerce, supply chain, cloud computing, data governance, ordermanagement and fulfillment, customer relationship management and security.Performance-driven and has a bias for action and results — an energetic, highly motivatedperson who relishes challenges and tirelessly pursues objectives. Proven track record inprevious positionsEnthusiastic in learning and supporting other domains/technologies beyond data managementplatforms such as commerce, supply chain and other leading edge pivotree solutionsExcellent oral and written communication skills, fluency in EnglishBachelor’s degreeBA/BS degree or equivalent (Information Technology, Computer Engineering,Computer Science or related field)Willingness to travel (~20%)Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusiveand accessible workplace.Apply Now