Customer Support Executive

Select how often (in days) to receive an alert:Customer Support ExecutiveYour RoleCustomer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints.Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed.Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings.Multi-channel Management: Manage customer conversations across social media and all support channels. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment.Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers.Collaborative Improvement: Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction.Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues.To Succeed in this RoleBSc in Business management, IT, or relevant diploma from a reputable university.2-5 years' experience in customer-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.Excellent writing and editing skills in Arabic and English.Experience using customer service software and remote support tools.Excellent communication and problem-solving skills.Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.Collaborate efficiently with cross-functional teams, particularly the Marketing team.J-18808-Ljbffr