Senior Customer Account Specialist - Neighborhood Grocery/C&S

Foods you love. Brands you trust. And a career that empowers you to grow.At Nestlé USA, we're all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers' lives.Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.This position is not eligible for Visa Sponsorship.Position Overview:As a member of our NGT – Sales organization, you'll be part of the team managing productflow between Nestlé USA and one of our largest wholesale customers. In collaboration withthe Corporate Account Managers, you will support assigned divisional categories byproviding best-in-class data, insights, reporting, and analysis to help drive efficiency acrossthe order-to-cash cycle. You will also support communication and coordination withdownstream account managers to strengthen product pull-through from our wholesalecustomer to retail customers.Location can be flexible in the Eastern US.Key responsibilities include:Customer Network administration:• Participate in customer's monthly product flow KPI scorecard meeting to reviewperformance and agree on follow-up actions• Manage fill-rate communications at customer; Customer Portal management toinclude new item setup, discontinued items, updating product pricing andconfiguration changes; work with internal EDI team to identify discrepancies incustomer EDI transmission affecting reporting; product allocation management;internal and external stakeholder communications.Forecasting:• Shipment forecast: Improve the accuracy and alignment of the top-line shipmentforecast between the Customer and Nestlé. Own category-level variance analysis(prior month vs. forecast, current month vs. forecast, quarterly and annual outlook,and year-over-year comparisons). Escalate insights for required adjustments ormaterial variances awareness in monthly/annual divisional rollups in the context ofannual planning.• Consumption forecast: Improve the accuracy and quality of the bottom-upconsumption forecast by consolidating and validating Osprey inputs from 10Nestlé account managers. Develop and use exception-based analytics to manage1,000+ SKUs and flag missing forecasts or material variances versus current year(CY) and prior year (PY).• Reconcile shipment forecast and consumption forecasts at monthly, quarterly, andannually basis across assigned categories.Inventory management:• Using data provided by customers at monthly meetings, develop and apply ananalytical approach to manage inventory across 25+ customer locations assuringthere is enough inventory to fulfill customer orders, a proper vision to how currentinventory levels will impact forecasts/shipments, and reducing the amount ofinventory that will expire in customer warehouses.• Proactively identify at-risk inventory within four months of expiration and partnerwith the customer and internal Nestlé sales teams to accelerate sell-through andminimize write-offs. Track excess-inventory sell-through, align with the customer topause ordering on select SKUs, and promote inter-warehouse transfers to rebalanceinventory.• Ad Hoc analytics and project support as needed in support of the customercontinued integrations/consolidation and or internal Nestlé cross functionalrequestsRequirements:• Minimum of 18 months of experience in retail sales or a related sales environment with a focus on sales reporting and analytics.• Bachelor's Degree from an accredited institution or equivalent professional experience• Intermediate/advanced Proficiency in Microsoft Excel (Vlookups, pivots, etc.), PowerPoint, Word, Outlook, and Teams• Strong analytical, critical thinking, and time-management abilities (multi-tasker)• Working knowledge of financial implications related to business decisions• Excellent internal and external customer service orientation and interpersonal skills• Superior verbal and written communication skills, with the ability to present complex information clearly• High level of organizational skills and attention to detailPreferred Qualifications:• Analytical experience interpreting data, developing reports, and delivering analysis with actionable recommendations.• Advanced proficiency in Excel, database manipulation, exception-based management.• Demonstrated ability to manage multiple deadlines simultaneously in a fast-paced environment.• Strong collaboration skills with internal partners and external customers.• Proactive, results-oriented mindset with proven track record of achieving key performance indicator (KPI) targets in previous roles.• Ability to constructively challenge existing processes, influence stakeholders without direct authority, and identify opportunities beyond the defined role.77149978The approximate target compensation range for this role is $80K to $95K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers (https://www.nestlejobs.com/nestle-in-the-us-benefits)It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.This position is not eligible for Visa Sponsorship.Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.Job Requisition: 398795