Technical Analyst (Req#188)

OverviewParticipate in a 12-week ServiceNow Developer Training Program (iTech U Cohort) with primarily self-paced activities, some instructor-led, and hands-on project-oriented activities supporting our internal ServiceNow Project Navigator. After successful completion of the program, the employee will be eligible to be placed in a client support role that will likely support a ServiceNow project. Additional training will include job readiness courses, guest speakers, and demos.The client support role could be developer, tester, QA, analyst, BA, etc.After successfully completing the program, the employee will be eligible to be placed in a client support role that will likely support a ServiceNow project. The employee should be prepared to assume the role of an entry-level developer. If an entry-level developer role is unavailable, the employee may be placed in a role such as testing/QA, analyst, or another supporting role.RESPONSIBILITIES:Work closely with IT and Business teams to develop and enhance ServiceNow capabilitiesDevelop custom items, features, and workflows to satisfy business needsDesign and develop queries, reports, and dashboardsDesign and configure ServiceNow modules and formsAdminister ServiceNow applications, including updating security and workflow configurationsDesign and develop scoped applications as well as a service portalOther duties as assignedQUALIFICATIONS:Strong communication skills (written and verbal), strong interpersonal skills, and customer-centric attitudeAbility to effectively communicate with all levels of the organizationAbility to work independently with minimal supervision and to work as part of a teamAbility to demonstrate analytical and problem-solving skills EDUCATION AND CERTIFICATIONSBachelor’s degree in computer science, Information Systems, or related discipline or the equivalent of education and experience. ServiceNow Administrator Certification (CSA)CLEARANCE:An active security clearance or the ability to obtain a Public Trust or higherPursuant to a government contract, US Citizenship is requiredEqual Opportunity Employer, including disability and veterans