MENTAL HEALTH ADMINISTRATIVE ASSISTANT (REMOTE - BILINGUAL)

Avatar Cognitive and Behavioral Center, LLC is a growing women-led mental health practice dedicated to providing compassionate, evidence-based care to women across Florida. We are currently seeking a highly organized, proactive, and compassionate Remote Administrative Assistant to support our expanding team of mental health professionals.This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, values professionalism and confidentiality, and wants to be part of a meaningful, mission-driven organization. We are looking for someone interested in growing long-term with a collaborative and supportive mental health practice.About UsWe specialize in psychotherapy, psychological and neuropsychological evaluations, neurodiversity-affirming care, women’s mental health, and health psychology services. Our team values empathy, excellence, accountability, collaboration, and continuous growth.Position TypeRemote Independent Contractor (1099)Part-time or Full-time opportunities availableFlexible schedule based on practice needs (typically M-F 9 am to 5 pm & S 9 am to noon)What You’ll DoServe as a primary point of contact for new and existing patientsSupport intake, scheduling, insurance verification, and patient coordinationAssist with phone calls, emails, referrals, and follow-up communicationMaintain accurate electronic health records (EHR) and administrative documentationSupport medical billing coordination, invoicing, claims follow-up, and administrative insurance-related tasksAssist with claim issue resolution and insurance communication as neededCoordinate provider schedules and optimize appointment availabilityAssist with onboarding and administrative support for new team membersHelp maintain organized workflows and efficient practice operationsSupport telehealth coordination and patient technology assistanceCollaborate closely with providers and administrative leadershipWhat We’re Looking ForExperience working in a healthcare, medical, or mental health practice requiredPrior experience supporting a mental health or behavioral health practice strongly preferredExperience with medical billing, insurance verification, claims follow-up, denial management, and claim issue resolution preferredFamiliarity with platforms such as Jane App EHR, ClaimMD, Availity, and other healthcare administrative systems strongly preferredStrong understanding of scheduling coordination, intake workflows, patient communication, and administrative operationsExcellent written and verbal communication skills with a high level of professionalism and empathyExceptional organizational skills and ability to manage multiple tasks efficiently in a fast-paced remote environmentStrong attention to detail and ability to maintain accuracy across documentation, scheduling, billing, and patient recordsSelf-motivated, proactive, accountable, dependable, and highly reliableAbility to receive feedback professionally, implement changes quickly, and continuously improve workflowsStrong problem-solving skills and ability to work independently with minimal supervisionBilingual (English & Spanish) preferredIdeal CandidateThe ideal candidate is warm, professional, highly organized, dependable, and detail-oriented. We are seeking someone who takes pride in their work, communicates effectively, follows through consistently, and values accountability and excellence. The right candidate will be adaptable, receptive to feedback, solution-focused, and capable of maintaining professionalism and compassion while supporting patients and providers in a growing practice environment.Why Join Avatar CBC?Meaningful work that positively impacts people’s livesSupportive and collaborative team environmentOpportunity for professional growth within a growing mental health practiceFlexible remote work environmentMission-driven organization focused on compassionate care and excellenceRequirementsReliable internet connection and private workspace requiredMust be at least 18 years oldBackground check requiredReferences will be contacted as part of the selection processIndependent contractor responsible for own equipment and suppliesTo ApplyPlease submit:Your resumeA brief introduction about yourself and your experienceAny relevant administrative, healthcare, billing, or mental health support experiencePlease send your resume and supporting information to: drmendoza@avatarcbc.com