Bilingual Personal Injury Intake Specialist

Job TypeFull-timeDescriptionAt Premier Pain Solutions, we are proud of our collaborative culture where every team member plays a vital role in patient journeys. With cutting-edge technology, forward-thinking treatment methods, and a strong commitment to quality care, we’re a recognized leader in pain management — and we’re growing fast!Position SummaryThe Intake Specialist is the first point of contact for new personal injury patients and plays a critical role in ensuring a smooth, compassionate, and compliant onboarding process. This role is responsible for gathering detailed patient and case information, verifying insurance and lien documentation, coordinating with legal offices, and ensuring accurate data entry into the practice management system. The ideal candidate is detail-oriented, empathetic, and capable of managing multiple tasks in a fast-paced clinical environment.Key ResponsibilitiesServe as the first point of contact for new personal injury patients via phone, email, or in-person.Collect and verify all demographic, injury, and insurance/lien information.Explain the intake process, clinic services, and expectations to patients in a clear and compassionate manner.Ensure a welcoming and professional patient experience.Accurately enter patient data into the EMR and intake systems.Obtain and review relevant legal documentation including letters of protection (LOPs), attorney contact information, and accident reports.Coordinate with law offices and case managers to ensure proper documentation is in place before treatment.Coordinate patient appointments with clinical and administrative staff to ensure timely onboarding and follow-up.Maintain organized digital records and ensure compliance with HIPAA and privacy regulations.What We OfferWe believe that when we care for our team, they can better care for our patients. That’s why we offer a competitive benefits package that supports your personal and professional well-being:Medical, dental, vision, and voluntary life insuranceShort-term and long-term disability coverage401(k) plan with generous company matchEmployee Assistance Program (EAP) for mental health supportNo nights or weekends – enjoy a healthy work-life balance!A positive, team-driven workplace that values growth, learning, and collaborationWhy You'll Love Working HereYou'll be part of a mission-driven team that truly changes livesWe embrace innovation and ongoing education, so you’ll always be growingWe cultivate a respectful, inclusive environment where your voice mattersOur leadership is committed to your long-term success and satisfactionRequirementsBilingual - English/SpanishHigh school diploma or equivalent required; post-secondary education in health information management or a related field preferredStrong organizational, communication, and interpersonal skillsAbility to maintain confidentiality and handle sensitive informationProficiency in electronic health records (EHRs) and medical records management softwareStrong attention to detail and accuracy