Technical Infrastructure Technical Program Manager, Global Connectivity Infrastructure Developm[...]

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we keep the cloud running by supporting all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovations they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. Key job responsibilities Perform quality assurance of civil infrastructure including vault installations, conduit alignment, pathway diversity, and compliance with AWS standards Track and report on vendor & GC adherence to construction standards, escalating quality issues to program leadership Monitor civil infrastructure projects approaching critical delivery milestones, identifying and resolving issues early to protect delivery dates Develop and maintain Key Performance Indicators (KPIs) to measure vendor performance, defect rates, and program effectiveness Share performance metrics with Pre-construction and Construction teams; participate in monthly vendor performance reviews Manage multiple competing cross‑functional projects simultaneously across assigned region Coordinate with general contractors, construction managers, engineers, technicians, and senior management on a regular basis Audit completed construction work, document defects, perform root cause analysis, and track remediation to closure Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles Anticipate bottlenecks, manage risk and escalations, and balance business needs versus technical constraints This position requires 40‑65% travel and the ability to work across multiple time zones. Basic Qualifications 3+ years of technical infrastructure management experience Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) Experience with varying scenarios of infrastructure builds 5+ years of construction or project management, or 10+ years of relevant work in a data center or other critical environment experience Experience with large scale infrastructure Experience with supplier or vendor relationship management Experience reading and interpreting construction drawings and specifications, or experience in construction or project management Experience managing multiple projects and priorities across teams in a fast‑paced, deadline‑driven environment Bachelor’s degree or above in Civil Engineering Understanding of civil conduit systems including vault installation, conduit routing, pathway diversity, and subducting Demonstrated ability to develop and track technical program KPIs Preferred Qualifications Professional Engineer License Project Management Professional (PMP) certification Familiarity with OSP and ISP Fiber construction standards Experience with quality control or quality assurance programs for civil construction, varying scenarios of infrastructure builds including Campus and ROW, data center civil infrastructure construction or inspection. Proficiency in GIS platforms (ArcGIS Online/AGOL), Salesforce, and data visualization tools Understanding of conduit verification methods. Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, civil, conduit systems) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Base Salary Range for this position: USA, CO, Denver – 127,100.00 – 171,900.00 USD annually USA, TX, Austin – 127,100.00 – 171,900.00 USD annually Job ID: A10451031 #J-18808-Ljbffr