Consultant End User Support

What makes your job ex­cit­ingFirst point of contact for operational inquiriesInstallation and commissioning of new client hard-/software (for company-owned notebooks, smartphones, tablets and location printers)Troubleshooting, diagnosis and fault clearance for hardware and software problemsAdministration of user accounts and authorizationsSupport with updates of device drivers, firmware versions, etc.User management via IDM (Identity Management)Operational AP for network requests or problems at the Istanbul locationOrdering and managing hardware for the Istanbul locationDocumenting support cases and their solutionsDirect and close cooperation with Group IT, IT & A and other departments on topics where we cannot always provide direct support but can efficiently contributeWhat awaits youChallenging and varying assignments with world market leaders and hidden championsVast opportunities for building, nurturing and honing your skills through regular knowledgeexchange with our experts Autonomy, flexibility in your daily workExtensive opportunities for growth and professional development supported throughour mentoring system and onsite training programs in GermanySecure role in a friendly, open-minded, and committed teamAttractive salary package; social insurance and private medical insurance40 hours per week following the Egyptian vacation system, weekend on Friday & SaturdayYour tal­entsExperience in working with a ticket system or in supportIT and ERP software knowledgeStrong customer orientation and persuasivenessGood German and good English skillsThis is what you can look for­ward toValu­able per­sonal free­domA high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.In­nov­at­ive SpiritBenefit from an innovative, agile, and dynamic work environment that encourages you to stay up-to-date and enables you to introduce new ideas.Great pro­spectsCreate the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.At­tract­ive bo­nuses & dis­countsBenefit from employee bonuses and numerous discounts, e.g. 4G sim cards, Uber, bakeries, shops, ladies spa.Health in­sur­anceYou get private health insurance after 6 months with the company.We Are OneSolidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training and regular joint events and trips.About All For One EgyptOne world for making it all happen - what would it be like to be part of it?More than 4,500 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development.Our Regional Delivery Center in Alexandria, Egypt, plays a pivotal role in this mission. With a growing team of more than 120 highly skilled professionals, the Alexandria unit contributes significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft.We are the number-one SAP partner worldwide in terms of customer base and a Microsoft Gold Partner.01Suc­cess­ful and con­sist­entThe roots of our Regional Delivery Center in Alexandria, Egypt can be traced back to 2005, when POET Egypt, a renowned eCommerce and software development firm was established.02A strong & grow­ing team120 experts are looking forward to you03Ex­cel­lent SAP ex­pert­iseWe are the number-one SAP partner worldwide in terms of customer base and a Microsoft Gold Partner.04Great po­ten­tial, great goalsAs part of the All for One Group, we are one of the largest SAP partners worldwide. Our goal: to make our customers number 1Apply Now!Your Con­tact Per­sonSherine Abou Youssef Expert Talent AcquisitionContact us by e-mail