Field Service Technician

Atlantic is an Office Technology and IT Solutions company providing horizontal niche market services to small and large corporations in the New York City metropolitan area, and the Greater Philadelphia and Delaware Valley. Atlantic is a Managed Services Provider helping over 20,000 organizations improve productivity and reduce costs with office technology solutions and IT support. Some of our offerings include Managed Services, Remote Workforce Solutions, Workflow Automation, IT Support and Imaging. We are looking for motivated hands-on Field Service Technician, the ideal candidate will be detail-oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or "fixing the customer" by correcting the client's expectations.What you'll be doingMaximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfactionManage the utilization of assets and resources to achieve targeted financial results and create superior value for our customersCommunicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professionalProvide accurate feedback with call close information, parts usage reporting and customer meter readingsMaintain accurate parts inventory Complete all administrative aspects of the job on time and error-freePerform other activities that our service organizationQualificationsHigh School Diploma or GED required1 year of experience in hands on mechanical repair required; 3 or more years preferred (low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc)Experience working on digital copiers and/or laser printers preferred (Konica Minolta, Ricoh, HP experience is a plus)Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reachingMust have own reliable vehicle, a valid driver's license, & auto insurance coverage (mileage reimbursement provided)Benefits:Competitive base pay Monthly technician bonus programCell phone 401K programMedical, dental +visionLife, accident, disability insuranceEmployee assistance programCompany Paid HolidaysPaid Time OffAnd more!Salary range of $45-60k, depending on experience (hourly paid position).