Front Office Manager

The salary range for this position is $75,000 - $85,000. This is the pay range for this position that Andaz Napa reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.Duties include:Responsible for short and long term planning and the management of the hotel's Front Office operationsDevelop and recommend the budget, labor cost plans and objectives and manages within those approved plansMaintain guest room inventoryCoach and counsel employees to reflect Hyatt Service Standards and ProceduresPerform all tasks of a Front Office Staff as needed to facilitate serviceEnsure all operations and cash handling are done per policies and proceduresMaintain excellent communication with the housekeeping departmentMaintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areasAnalyze, investigate, and resolve guest complaintsCreate expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tablesInsures proper staffing levels for customer service goalsCoach and counsel employees to reflect Hyatt service standards and procedures