Residential Service Manager
Build a Team. Lead People. Make an Impact.Rain One Irrigation & Drainage is a family-owned home services company serving the greater Columbus area. We specialize in irrigation and drainage installation, service, and repair for residential and commercial customers.We’re growing fast and looking for an experienced Service Manager to lead our residential service team.This is not a high-pressure sales management role.We’re looking for a leader who knows how to develop technicians, improve operations, create accountability, and build a culture where people enjoy coming to work and customers rave about the experience.If you’re the kind of leader who enjoys building teams, solving problems, and raising the standard, we’d like to talk.What You’ll OwnLead, coach, and develop a team of residential service techniciansImprove daily performance through KPIs, ride-alongs, training, and accountabilityOversee scheduling, dispatch, workflow, and operational efficiency using ServiceTitanCreate a strong team culture built on trust, standards, and growthEnsure customers receive exceptional service from first call to final resolutionRecruit, train, and retain top talentPartner with ownership on strategy, growth, and continuous improvementBuild systems that help us scale the right wayWhat We’re Looking ForExperience in home services (irrigation, plumbing, HVAC, electrical, garage doors, pest control, or similar trades)Proven experience leading technicians or service teamsStrong people leadership skills—you can coach high performers and address issues directlyOperational mindset with comfort using KPIs, scorecards, and performance metricsCustomer-first mentalityComfortable making decisions, having hard conversations, and setting standardsExperience with ServiceTitan or similar platforms is a plusDesire to grow with a company instead of being a number at a big corporationWhat We OfferStrong compensation package based on experienceCompany vehicleHealth insurancePTOLeadership autonomy and real influenceClear growth path as the company expandsFamily-owned culture where people matter and good work gets noticedOur Core ValuesHonest | Responsible | Solution-Focused | HumbleWe hire and promote people who live these values.