CSR II Phones ($18.50/hr + $1/pay for performance, Hybrid Remote)

1. About Our Client:This organization operates within the customer service and contact center industry, addressing the need for precise, confidential, and high-quality customer interactions in complex environments. It supports clients that demand advanced technology and rigorous privacy standards, ensuring effective communication and problem resolution at scale.2. About the Opportunity:The Customer Service Representative II (Phones) role is focused on delivering superior customer service through phone and electronic communication channels. This position plays a critical role in managing customer inquiries, coordinating claims, and meeting service level agreements, directly impacting customer satisfaction and operational effectiveness.3. Responsibilities:• Deliver customer service in accordance with established guiding principles.• Coordinate claims electronically and via telephone.• Manage eligibility inquiries across all business lines.• Achieve call center metric goals as defined in Service Level Agreements and quality standards.• Ensure first call resolution through effective problem solving.• Maintain strict privacy, confidentiality, and precision in all interactions.• Document customer information and communications in the CRM system.• Serve as backup for in-center mailroom duties.• Maintain knowledge of client requirements using a Knowledge Base.• Provide mentoring, training, and development to other customer service representatives as needed.4. Requirements:• High school diploma or equivalent required; 2+ years of college preferred.• At least 2 years of contact center experience preferred.• Must be 18 years or older.• Strong time management and ability to work independently.• Excellent organizational, written, and oral communication skills.• Proficient computer skills with ability to navigate multiple screens/programs during calls.• Customer service orientation including empathy, responsiveness, patience, and conscientiousness.• Experience handling electronic data across various platforms.5. Pay Range and Compensation Package:• $18.50 per hour plus $1 per pay period for performance.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.