Trussell Trust Financial Inclusion Caseworker

Context Of RoleThe Trussell Trust Food Bank Project is a partnership between Citizens Advice and the four Oxfordshire Trussell Trust Food Banks in Witney, Banbury, Bicester and Abingdon. Reporting to the Project Manager, the post holder will be part of a county advice team that aims to deliver advice to people referred by the Trussell Trust Partners in Oxfordshire.Role PurposeThe aim of this project is to support clients with the full range of advice problems providing a holistic service, with a particular emphasis on financial inclusion. This includes undertaking benefits checks with all clients to ensure they are receiving their full entitlement.ResponsibilitiesDeliver advice through multiple channels including telephone, video, and face to face.Provide advice appointments at local food banks in Banbury, Bicester, and other office locations.Deliver regulated debt advice in accordance with Financial Conduct Authority standards, including preparing financial statements, budget sheets, and corresponding with creditors.Support clients who have accumulated or are at risk of accumulating debt.Prepare papers and evidence to support benefit appeal tribunals.Maintain accurate records of client interactions and progress.Working ArrangementsThe role may be office based locally, or partially home based. For trainees, office-based training will be offered until full competence has been achieved.#J-18808-Ljbffr