Technical Lead, Data Analytics

Department: Arkalytics - SupportLocation: RemoteCompensation: $100,000 - $140,000 / yearDescriptionTechnical Lead | SQL | Snowflake | Tableau | AWSBuild the Future of Data SolutionsAt Arkatechture, we believe data should empower better decisions. Since 2012, we've partnered with financial institutions across the country to solve complex data challenges through modern analytics, cloud technologies, and AI-powered solutions.Our mission is built on three simple pillars:Do something meaningfulWith a great teamEarning what you deserveWe're looking for an experienced technical leader who is passionate about solving complex data problems, mentoring others, and helping customers unlock the full potential of their data. If you enjoy writing SQL one minute, architecting a cloud data solution the next, and coaching teammates along the way, we'd love to meet you.The OpportunityAs the Technical Lead, Data Analytics, you'll serve as the senior technical expert for a portfolio of enterprise customers while helping shape the future of our Support Services team.This is a hands-on technical leadership role, not a people manager who occasionally reviews code. You'll spend much of your time solving challenging SQL and cloud data platform problems, partnering directly with customers, mentoring analysts, and driving technical excellence across the organization.While this role is expected to grow into formal people leadership, your technical expertise, problem-solving ability, and customer partnership skills are what will make you successful from day one.Key ResponsibilitiesTechnical LeadershipServe as the senior technical resource for our Business Intelligence and Data Analytics Support team.Lead the investigation and resolution of complex customer issues involving data, analytics, and cloud platforms.Perform root cause analysis and implement scalable, long-term solutions—not just quick fixes.Review SQL and BI object changes while promoting development best practices.Mentor and coach analysts, helping elevate the technical capabilities of the entire team.Identify opportunities for automation and continuous improvement across support processes.Lead root cause analysis meetings as necessary to dig into any thematic issues that crop up and how we can mitigate themCustomer PartnershipHelp customers maximize the value of Arkatechture's analytics platform through technical guidance and best practices.Partner closely with Customer Success to improve customer satisfaction, retention, and platform adoption.Support customer meetings by offering technical expertise, hold office hours, expand upon Knowledge Base articles and Learning Management System training for customers.Communicate complex technical concepts clearly to both technical and non-technical audiences.Data & Analytics ExpertiseDesign, develop, troubleshoot, and optimize complex SQL solutions.Troubleshoot ELT processes, data pipelines, and BI reporting environments.Monitor and resolve issues with Tableau and Power BI dashboards and scheduled refreshes.Collaborate across Engineering, Customer Success, and Product teams to deliver scalable customer solutions.Skills, Knowledge and ExpertiseWe're looking for someone who enjoys solving difficult technical problems and helping others do the same.6+ years of experience working with SQL in production environmentsDeep expertise with relational databases and cloud data platforms (Snowflake, Databricks, SQL Server, Oracle, Redshift, Synapse, BigQuery, or similar)Strong experience designing, troubleshooting, and optimizing data warehouses and analytics solutionsExperience with Tableau and Power BIA strong understanding of data modeling, ELTprocesses, and modern analytics architectureExceptional analytical and troubleshooting skillsOutstanding communication skills and the ability to build trusted customer relationshipsExperience mentoring teammates or serving as a technical leaderExperience with Agile development practices and tools such as Jira, Confluence, and BitbucketExperience with any of the following is a plus:Professional Python experienceExperience supporting cloud infrastructure, preferably AWSFinancial services, banking, or credit union technologyCustomer-facing consulting or technical support leadershipModern data engineering and cloud architectureData governance or data quality initiativesAI or machine learning technologiesWhy You'll Love Working HereAt Arkatechture, you'll work alongside curious, collaborative people who genuinely enjoy solving hard problems together.We offer:Flexible remote work with optional access to our Portland, Maine officeFour-day work week after three years of serviceCompetitive salary and comprehensive benefitsMedical, disability, life insurance, and optional dental and vision coverage401(k) with company matchGenerous paid time off and paid holidaysProfessional development and certification reimbursementOpportunities to influence our technical direction while continuing to grow your own expertiseOur CultureWe're proud of the culture we've built. We hire people who are humble, curious, collaborative, and driven by continuous improvement.Our values guide everything we do:Put the team first.Practice humility.Take pride in your work.Stay curious.Care for your community and the environment.Take the work seriously, but not yourself.Ready to Apply?If you're excited about building innovative data solutions, solving complex technical challenges, and helping shape a growing technical team, we'd love to hear from you.To help us get to know you, please include your resume and answer the following question in the cover letter section of the application:Describe the most technically challenging SQL or cloud database problem you've solved. What was the issue, how did you approach it, and what was the outcome? (250 words or less.)Don't meet every qualification listed above? We still encourage you to apply. Research consistently shows that talented candidates, particularly women and underrepresented groups, often hesitate to apply unless they meet every requirement. If this role excites you, we'd love to hear from you.