Technical Support Specialist

📍Location: Yadkinville, NCBe the voice our customer's trust.Hybrid role: work from home Friday and SaturdayIf you love solving problems, enjoy talking tech with real people, and get satisfaction from turning “it’s not working” into “you saved my day,” this role is for you. You’ll support customers across our products, services, equipment, and technology—troubleshooting issues, documenting solutions, and following through until it’s resolved.What you’ll doSupport customers via phone/chat/email and follow established follow-up protocolsTroubleshoot and research issues to deliver accurate, timely solutionsEducate customers and internal teams on systems, billing processes, policies, and product featuresDocument interactions clearly in the CRM so progress is easy to trackMeet individual and team performance goals (KPIs)Handle difficult situations professionally and escalate when appropriateWhat you bring3+ years of customer service/customer support (preferred)Strong written/verbal communication and active listeningTechnical aptitude and comfort working in multiple systems (CRM/ticketing, chat, email)Ability to multitask, prioritize, and manage time effectivelyFlexibility for varying shift schedules and on-call rotationHigh school diploma required; related degree preferred (additional training required)Why you’ll love working at ZirrusGreat employee benefits: medical, dental, vision, and life insurance; short-term and long-term disability;flexible spending accounts. No medical deductible or copay, up to 9% 401(k) match, and PTO roll over.Modern tech, proven legacy be part of a modern tech company with 75 years of momentum behind it.Work that matters: we connect customers and businesses and help strengthen the communities we serveSupportive team environment: collaborate with people who value integrity, accountability, and great customer experiencesRoom to grow: opportunities to learn new systems, expand technical skills, and build a long-term careerWork scheduleTuesday–SaturdayTuesday–Friday: 9:00 AM – 6:00 PMSaturday: 8:00 AM – 5:00 PMWork from home: Friday and SaturdayInterested? Apply today to join our Technical Support team and help customers feel confident, connected, and taken care of.