Product Service Engineer 1

Now Hiring: Product Service Engineer Location: Mossville, IL (On?Site, Full?Time)Duration: 24?Month ContractPay: $40 - $42 an hrAbout The RoleWe’re looking for a Product Service Engineer to join a fast?paced, hands?on engineering team supporting complex mechanical, electrical, and software?enabled systems. This role is ideal for an early?career engineer who enjoys traveling, troubleshooting real?world problems, and working directly with customers and technical teams.You’ll play a key role in investigating issues, diagnosing root causes, and supporting long?term solutions across customer sites, dealer locations, and internal engineering teams.What You’ll DoTroubleshoot and diagnose hardware, software, and system?level issues in the fieldTravel to customer and dealer sites to support investigations, installations, and issue resolutionCollaborate with product development and engineering teams to implement corrective actionsSupport new product introductions (NPI) and ongoing product improvement initiativesPerform failure analysis on returned parts and document findingsCreate and update technical documentation, reports, and service communicationsAct as a technical liaison between customers, dealers, and internal stakeholdersEscalate complex issues appropriately while driving timely resolutionWhat We’re Looking ForEngineering degree or equivalent technical experience1+ year of hands?on engineering, troubleshooting, or technical support experienceStrong problem?solving and analytical skillsAbility to communicate technical information clearly to different audiencesComfortable working independently and traveling extensivelyStrong documentation and reporting skillsWhy This Role Stands OutHigh exposure to real?world customer environmentsOpportunity to work across product quality, reliability, failure analysis, and supportHands?on experience with complex systemsStrong learning and growth opportunity for early?career engineersCollaborative, fast?moving technical team environment#INDOEM