Financial Services Officer

Make a Difference—One Member, One Loan, One Conversation at a Time At North Star Community Credit Union, we don’t just process financial transactions, we help people move forward in life. Every interaction has the power to impact a member’s goals, stability, and future. We’re looking for a people-first, service-driven Financial Services Officer to join our team at the Minot Air Force Base location. If you thrive in a fast-paced service environment, enjoy building relationships, and want your work to truly matter every day, this is your opportunity to serve a unique military community while growing your career in financial services. What You’ll Do In this role, you’ll be a key driver of member success—balancing hands-on financial services with relationship building and operational excellence. Deliver Exceptional Member Service Assist members with everyday financial needs, including deposits, withdrawals, and loan payments  Provide friendly, accurate, and efficient service in all member interactions  Open and maintain member accounts while ensuring a smooth onboarding experience  Support Lending & Financial Solutions Assist with consumer lending activities, including personal and auto loans  Guide members through loan applications and basic credit decisions  Help members understand credit union products and services that support their goals  Strengthen Member Relationships Identify member needs and recommend appropriate financial solutions  Build trust through consistent, respectful, and professional service  Deliver meaningful conversations that support long-term financial wellness  Support Branch Operations & Accuracy Ensure daily transactions are processed accurately and efficiently  Maintain compliance with credit union policies and procedures  Support a safe, secure, and well-organized branch environment  Represent North Star in the Community Build strong relationships within the Minot Air Force Base community  Represent North Star with professionalism, integrity, and care in every interaction  What Success Looks Like Members feel welcomed, supported, and confident in their financial decisions  Transactions and account services are handled accurately and efficiently  Lending support is consistent, compliant, and member-focused  Strong relationships are built within the military community  You are recognized as a trusted, dependable, and service-driven team member  What You Bring Experience in banking, credit unions, retail, customer service, or financial services preferred  Strong communication skills with a genuine passion for helping people  Ability to multitask in a fast-paced, member-focused environment  High attention to detail, accuracy, and accountability  Basic knowledge of financial products, lending, or account services (or willingness to learn)  Professional, dependable, and team-oriented mindset  Why You’ll Love Working Here Meaningful Impact: Help members make important financial decisions every dayUnique Community: Serve the Minot Air Force Base military communityCareer Growth: Training and development opportunities in financial services and lendingSupportive Culture: Be part of a team committed to The North Star WayStable Future: Join a strong, community-focused credit union that invests in its people Work Environment & Physical Requirements Professional branch and office environment within a financial services setting  Extended periods of sitting, standing, and computer use  Frequent use of hands and fingers for typing and system navigation  Occasional lifting of up to 50 pounds (files, supplies, or branch materials)  Join Our Team If you’re ready to make a difference—one member, one conversation, one financial solution at a time—we’d love to meet you.