Field Support Project Manager

Field Support Project Manager – Automation & Customer OperationsAeroSpec, Inc. | Phoenix, AZAre you a technical leader who thrives in customer-facing environments and naturally takes ownership of complex field operations?Do you enjoy leading teams through high-pressure technical challenges while balancing customer expectations, schedules, budgets, and long-term business relationships?At AeroSpec, our Field Support Project Managers don’t simply coordinate service activities, they own customer success after systems leave our factory.This role blends technical project management, field operations leadership, customer engagement, and automation system expertise into a highly visible leadership position supporting advanced manufacturing customers across the country.If you are energized by solving real-world automation problems, leading technical teams, and driving execution in fast-moving environments, this role offers an opportunity to lead some of AeroSpec’s most critical customer programs.Position OverviewAs a Field Support Project Manager, you will lead the execution and coordination of post-build customer support activities for custom automation systems and manufacturing equipment. You will oversee field support engineers, customer installations, startup activities, troubleshooting efforts, FAT/SAT execution, and long-term customer operational success.This role serves as the bridge between AeroSpec’s engineering teams, manufacturing operations, and customer production environments.You will assume ownership of field execution activities after internal machine integration and guide projects through deployment, installation, startup, production stabilization, customer support, and closeout.The ideal candidate combines:Strong project management capabilityTechnical automation knowledgeLeadership under pressureCustomer-facing professionalismOperational decision-makingRisk management and scheduling disciplineKey ResponsibilitiesField Operations & Project OwnershipOwn execution of customer deployment activities from post-build integration through SAT completion and production handoffLead installation planning, startup coordination, customer training, and field execution activitiesManage field service schedules, resource allocation, travel coordination, and customer readinessEnsure projects meet customer expectations for schedule, quality, uptime, and responsivenessMonitor project budgets, labor utilization, service costs, and change requestsCoordinate emergency support responses and escalation managementDrive closure of customer issues through structured troubleshooting and accountabilityTeam Leadership & Technical CoordinationLead and mentor Field Support Engineers and cross-functional support personnelCoordinate activities between controls engineering, mechanical engineering, manufacturing, and field teamsPrioritize customer issues and assign technical resources effectivelySupport daily standups, deployment reviews, and customer readiness meetingsFacilitate communication between field teams and factory engineering during troubleshooting effortsEnsure accurate documentation of field issues, corrective actions, and lessons learnedDevelop department processes, standards, and continuous improvement initiativesCustomer Relationship ManagementServe as primary escalation point for customer support and field operationsBuild long-term customer relationships through professionalism, responsiveness, and technical leadershipConduct regular customer status meetings and communicate project risks proactivelyAligning customer expectations with AeroSpec execution capabilitiesIdentify opportunities for future business, upgrades, and service growthSupport proposal development and customer presentations for field service and support programsTechnical & Operational LeadershipOversee FAT, SAT, ATP, commissioning, and production startup activitiesSupport troubleshooting of automation systems including:PLC systemsRoboticsMotion controlVision systemsElectrical and mechanical integrationAssist teams in diagnosing complex equipment and production issuesCollaborate with engineering to implement corrective actions and system improvementsSupport Agile-style execution and bug tracking workflows during deployment and stabilization phasesEnsure compliance with AeroSpec safety and quality standards in all field activitiesQualificationsRequiredBachelor’s degree in engineering, Project Management, or related technical field5+ years’ experience in automation, manufacturing, field service, or technical project leadershipExperience leading customer-facing technical teamsStrong understanding of industrial automation systems and manufacturing environmentsAbility to interpret mechanical drawings, electrical schematics, and technical documentationExcellent organizational, communication, and leadership skillsProven ability to manage multiple priorities and technical escalations simultaneouslyWillingness to travel as needed to support customer operationsPreferredExperience with custom machinery, robotics, or capital equipment deploymentPrior field service management or customer operations leadership experienceExperience with Allen Bradley PLCs, Fanuc robotics, or industrial automation troubleshootingAgile, Scrum, or hybrid project management experiencePMP or Scrum certificationFamiliarity with FAT/SAT execution and commissioning processesExperience managing service budgets, billability, and resource planningKnowledge of ERP, DevOps, or service ticketing systemsWhat Success Looks LikeCustomer issues resolved quickly and professionallySuccessful onsite installations and production startupsHigh customer satisfaction and repeat businessStrong coordination between field teams and engineeringReduced downtime and improved first-time fix ratesEffective management of field schedules, labor, and support costsConsistent execution of FAT/SAT milestonesStrong team accountability and communicationBenefitsExcellent growth and leadership advancement opportunitiesCompetitive salary based on experienceMedical, dental, vision, and voluntary benefits401(k) with company matchTechnical and leadership training opportunitiesOpportunity to work with advanced automation technologies and industry-leading customersAbout AeroSpecAeroSpec is a leader in design-engineer-build manufacturing solutions. We develop custom automation and production equipment for advanced technology industries. Our team integrates engineering, machining, controls, and manufacturing expertise to solve complex production challenges for companies building the next generation of connected products.Learn more at www.aerospecinc.comSource material incorporated from existing AeroSpec Field Support Engineer role documentation.Powered by JazzHRdJVEv8rLs3