Call Center MSR - SC

Call Center - Member Service Representative $21.64/hour + quarterly sales incentivesAre you looking for a progressive company with a great reputation? Do you have keen attentionto detail and a high level of accuracy and integrity? Want to feel like your work makes adifference?One of Houston's premier financial institutions is currently seeking Call Center - Member ServiceRepresentatives responsible for assisting members with their membership accounts and eservices.Location: 2000 Post Oak Blvd, Houston, TX 77056Job Summary - In an inbound call center setting, the Call Center - Member Service Representatives willcreate exceptional member service experiences by maintaining a professional demeanor anddelivering world class service to our members. The primary focus of the job is servicing existingCredit Union products and referring related products after identifying member needs.Essential Job Functions* Responds to inquiries from members regarding specific account inquiries, productofferings and general questions regarding the Credit Union through multiple contactmethods.* Educates & troubleshoots with members on digital self-service tools includingonline/mobile banking, live chat, etc.* Handle Domestic / International wires* Gathers documentation for opening consumer accounts, business accounts, and IRAs* Responsible for general maintenance of members accounts such as change ofaddresses, processing stop payments, verification of deposits, check copies, statementcopies, and account research.* Revise accounts, add or remove joint owners as requested by member or joint signer.* Miscellaneous tasks are assigned as needed by supervisor. Perform such other functionsthat might be needed from time to time and assist others to complete tasks and workassignments* Responsible for compliance of all Federal and State rules and regulations pertaining butnot limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, OFAC, NCUAPrivacy Regulations, Reg DD, Reg D, Reg E, Reg CC, Reg Z, Reg B, Service Members CivilRelief, FCRA/FACTA, and Right to Financial Privacy ActQuarterly incentive pay will be based on performance of inbound calls, quality assurance, and production.Education and Experience Previous customer service experience required. Call center orbanking experience is a plus.Skills and Abilities To perform the job successfully, an individual should demonstrate thefollowing competencies: Strong written and verbal communication skills. Excellent problemsolving and customer service skills. Ability to work effectively in a team environment. Strongorganizational and time management skills.* Intellectual - Problem Solving - Identifies and resolves problems in a timely manner;gathers and analyzes information skillfully; develops alternative solutions* Interpersonal - Interpersonal Awareness - The ability to notice, interpret, and anticipateothers' concerns and feelings, and to communicate this awareness empathetically toothers. Written Communication - The ability to express oneself clearly in businesswriting. Fostering Teamwork - As a team member, the ability and desire to workcooperatively with others on a team; as a team leader, the ability to demonstrateinterest, skill, and success in getting groups to learn to work together. OralCommunication - The ability to express oneself clearly in conversations and interactionswith others.* Self-Management Adaptability - Adapts to changes in the work environment; managescompeting demands; changes approach or method to best fit the situation; able to dealwith frequent change, delays, or unexpected events. Dependability - Followsinstructions; responds to management direction; takes responsibility for own actions;completes tasks on time or notifies appropriate person with an alternate plan.Attendance/Punctuality - Is consistently at work and on time; ensures workresponsibilities are covered when absent. Initiative - Ability to initiate actions based onone owns interpretation or understanding of situation. Professionalism - Thinks carefullyabout the likely effects on others of one's words, actions, appearance, and mode ofbehavior. Selects the words or actions most likely to have the desired effect on theindividual or group in question. Judgment - Displays willingness to make decisions;exhibits sound and accurate judgment; supports and explains reasoning for decisions;includes appropriate people in decision-making process; makes timely decisions.* Physical Demands The physical demands and work environment characteristicsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.The employee will regularly lift and/or move up to 10 pounds. The employee willregularly sit; talk; hear; use hands to, handle, or feel; and reach with hands and arms.The employee will occasionally stand. Special vision requirements include close visionand the ability to adjust focus. The noise level in the work environment is usuallymoderate.