Housekeeping Supervisor

SupervisorThe Housekeeping Department's objective is to provide housekeeping excellence for our guests and property owners in the homes and amenities managed by Whitefish Mountain Resort Lodging (WMRL). The Housekeeping Supervisor is in charge of managing the workflow of their day and the crew members on their team. The department office is located next door to the Sherpa condominiums and in front of the Anapurna condominiums. Reports to: Housekeeping Manager & Assistant Manager Employees Supervised: Supervises housekeepers as assigned by the Housekeeping Manager or in their absence High school graduate or GED equivalent Housekeeping experience required Previous supervisory experience preferred Must be able to problem-solve interpersonal situations on their team during the day and follow necessary processes up to and including writing Performance Reports and presenting them to management as needed Must be able to work collaboratively with peers and supervise team members professionally during the course of the workday Must be able to write English legibly and possess sufficient verbal and written communication skills necessary to complete assigned tasks Must possess a valid driver's license and be authorized for WSI vehicle insurance coverage Demonstrated ability and application of housecleaning methods Must have the ability to change work priorities to best accommodate customer needs Must be able to successfully use the Streamline Software program to keep the lodging department up to date with cleaning statuses Must have a team player attitude and be able to work with people of diverse cultures and ethnicities Must be detail-oriented when working in guest spaces and within various Housekeeping Department linen/supply rooms Must be able to work within the framework of the company and the department policies and procedures as set forth in the employee manuals Must be a self-starter and able to work independently with little supervision A courteous, helpful attitude will be displayed at all times toward all guests and employees Be fully trained and prepared to clean properties after departures, clean common areas, provide housekeeping services during occupancies, and perform deep cleaning services in the shoulder seasons Assist the Manager in training other housekeeping staff, both seasonal and full-time, local and international Delegate tasks to housekeepers for each clean daily, evaluate completed work, and provide direction on corrections needing to be made at that time Ensure units are ready for check-in prior to guest arrival daily Understand all processes for amenities, linen service, and operating procedures Complete necessary daily tasks in Streamline Inspect properties to ensure cleaning standards are met; correct or report problems as directed by the Housekeeping Manager or Assistant Manager Adjust to specific owner preferences involving tailoring tasks, products, and individual requests. Such preferences involve using eco-friendly products, specific room/bedding displays, or cleaning for delicate surfaces Utilize Performance Report forms to issue disciplinary action or report issues to management Report operating supply deficiencies to Housekeeping Management when daily supplies begin to run low, preferably before they run out Take general inventory of properties every time they are cleaned to ensure there are enough amenities for incoming guests aligned with their housing occupancy Update Clean/Dirty/Stripped status in Streamline throughout the day Review daily housekeeping schedule and cross-check for any relevant items from the Housekeeping shelf labeled to go back into properties without it being specifically called out on the schedule Regularly communicate with other Lodging-related departments such as Maintenance, Front Desk, Guest Services, housekeeping coworkers, and supervisors Report damage to properties or buildings, maintenance needs, or any unsafe conditions immediately upon discovery Be knowledgeable of the use and hazards of the chemicals used and be alert to the actions of other staff in this regard Subject to WSI's Alcohol and Controlled Substance Abuse Policy based on the nature of the position and related duties A neat, clean appearance is expected at all times in accordance with the employee handbook Moderate to extreme physical activity required by handling objects up to 20 pounds frequently and 50 pounds occasionally Ability to be on one's feet for extended time periods up to 8 hours daily Requires heavy physical activity to include constant bending, stooping, lifting, climbing stairs, and stretching Requires use of approved chemical cleaning agents on a daily basis. Cleaning supplies may require the use of potentially hazardous chemicals. Proper training in the use of these chemicals will be provided, and material safety data sheets will be available for each chemical used in the workplace Job will require working weekends, holidays, and overtime as needed Non-smoking environment All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow-up notification will be done to correct the condition or practice at the earliest possible opportunity. This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.