Mitigation and Contents Manager

Mitigation & Contents ManagerThe Mitigation & Contents Manager is responsible for leading and supporting mitigation and contents operations across our South Atlanta and Central Georgia offices. This role ensures water, fire, mold, and contents restoration projects are completed efficiently, professionally, and in alignment with Paul Davis standards. The ideal candidate is a hands-on leader with strong organizational and communication skills who thrives in a fast-paced environment. This position serves as a key link between mitigation, contents, and reconstruction teams while delivering an exceptional customer experience. Key ResponsibilitiesLeadership & Team Development Lead mitigation and contents teams across both SATL and CLGA locations Support staffing, scheduling, and resource planning to meet workload demands Train, coach, and develop team members to ensure technical excellence and performance standards Foster a culture of accountability, safety, and continuous improvement Conduct regular team meetings to align goals and address operational needs Operational Oversight Manage daily scheduling and coordination of mitigation and contents projects Review scopes of work, documentation, and estimates for accuracy and completeness Ensure projects are completed on time and in compliance with Paul Davis and IICRC standards Oversee equipment usage, inventory control, and maintenance tracking Collaborate closely with Project Managers, Estimators, and Office Staff to ensure smooth job flow Contents Operations Coordinate contents pack-outs, cleaning, storage, and deliveries Ensure proper documentation, inventory tracking, and secure storage Support the contents team in handling customer belongings with care and professionalism Review job files and billing documentation prior to closeout Customer Experience Serve as the primary point of contact for customers during mitigation and contents projects Provide clear communication, manage expectations, and deliver a positive customer experience Communicate effectively with insurance adjusters, property owners, and internal teams Address concerns promptly with professionalism and empathy Quality Control & Compliance Ensure compliance with IICRC, OSHA, and Paul Davis quality standards Review job files for documentation accuracy prior to billing Assist with job costing, profitability reviews, and operational performance tracking Enforce safety procedures and field compliance Qualifications35+ years of experience in mitigation, restoration, or related field IICRC Certifications (WRT, ASD, AMRT, FSRT) strongly preferred Prior supervisory or leadership experience required Strong organizational, leadership, and problem-solving skills Excellent communication and customer service abilities Experience with restoration software such as RMS or MICA preferred Valid driver's license with clean driving record required Why Join Paul Davis? Leadership role with multi-location impact Growth and advancement opportunities Supportive team culture Industry-leading restoration brand Opportunity to make a meaningful difference for customers during critical times Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans and we are an Equal Opportunity Employer!