Processing Supervisor

Overview As Processing Supervisor, you lead the loan processing team to ensure timely, accurate home loan files and smooth coordination among processing, loan officers, and underwriting. You track processing times to improve efficiencies and support branch managers with day-to-day administration. The role focuses on loan quality, settlement readiness, and resolving file issues within a growing, employee-ownership environment. You will collaborate across teams to deliver reliable mortgage closures and exceptional service. Compensation / BenefitsCompetitive CompensationHome Purchase DiscountMortgage and Settlement Services DiscountsComprehensive Health, Life and Disability Insurance401(k) (Full-time employees eligible)Employee Stock Ownership Program ResponsibilitiesSupervise and develop processing team members to improve technical and customer service skillsAssign home loan files to staff and troubleshoot challenging files with themReview selected files before submission and manage pended or declined loansOversee closing reports and ensure settlement readiness for all filesServe as liaison between processing, loan officers, and underwriting to resolve loan-level issues Key requirements3 years experience processing CON, FHA, and VA new home purchase loansStrong aptitude for numbers and calculationsExcellent customer service skillsProficient with Microsoft Word and ExcelSupervisory experience is preferredcustomer service orientationeffective communicationleadership and teamworkloan processingMicrosoft WordMicrosoft Excel