Principal Specialist, Customer Service (Onsite)

Principal Specialist, Customer ServiceJoin Collins Aerospace as a Principal Specialist, Customer Service supporting commercial operations within a highly technical aerospace and defense environment. In this role, you will help provide service to external customers, ensuring the accuracy and efficiency of customer quotation, billing, and transactional processes that support repair and service operations. Working closely with engineering, operations, finance, and planning teams, you will play an important role in delivering responsive customer support while maintaining compliance with contractual and operational requirements.This position is well suited for someone who enjoys combining analytical thinking with customer interaction in a detail-oriented office environment. You will prepare customer quotations based on technical and commercial inputs, validate invoicing accuracy, support resolution of pricing and billing issues, and help maintain accurate commercial records within ERP systems. The role also offers exposure to contract interpretation, pricing structures, operational workflows, and continuous improvement initiatives that enhance efficiency and customer responsiveness across the business.What You Will Do:Prepare and issue customer quotations based on technical requirements, service scope, and established pricing guidelinesReview invoices for accuracy, contract compliance, global trade compliance, and alignment with approved pricing structuresServe as a point of contact for customer inquiries related to pricing, service status, lead times, and scope clarificationPartner with engineering, planning, operations, and finance teams to support accurate and timely quotation and invoicing activitiesMonitor work orders to ensure accurate cost capture and proper commercial setup within internal systemsSupport the resolution of pricing discrepancies, invoice disputes, and customer claims in collaboration with internal stakeholdersMaintain accurate customer, quotation, invoicing, and transactional records across business systemsIdentify opportunities to improve invoicing efficiency, quotation turnaround time, and overall customer responsivenessSupport additional operational and commercial activities as assigned by leadershipWhat You Will Learn:End-to-end commercial operations, including quotation development, invoicing controls, and transactional workflowsCost build-up methodologies, pricing structures, and contract interpretation within a technical service environmentCross-functional collaboration across engineering, operations, planning, finance, and customer support teamsCustomer relationship management practices in a technical and service-oriented business environmentIndustry standards, contractual frameworks, and operational processes supporting aerospace and defense servicesBest practices for improving commercial accuracy, process efficiency, and customer responsivenessQualifications You Must Have:Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experiencePrior experience in technical customer service, commercial operations, quotation management, billing, invoicing, or order administration within a manufacturing, industrial, aerospace, or service-based environmentExperience interpreting technical, contractual, and commercial information to support customer requests, pricing, quotations, or invoicing activitiesQualifications We Prefer:Experience supporting commercial or operational activities within the semiconductor, MRO, manufacturing, aerospace, or other technical service industriesPrior experience in customer support, quotation management, pricing, billing, invoicing, or order administration processesExperience using ERP systems such as SAP, Epicor, or similar business management platformsFamiliarity with technical repair terminology, service workflows, or industrial operations environmentsProven ability to manage multiple priorities, support competing customer demands, and meet deadlines in a high-volume operational environmentExperience identifying process improvement opportunities that enhance operational efficiency, accuracy, and customer responsivenessWhat We Offer:Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption AssistanceAutism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more!