Customer Service Representative

Chuck Knuth - State Farm Agency, located in Ann Arbor, MI, is currently looking for a talented, caring, professional individual to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.Responsibilities include, but not limited to:Answer phones and greet clientsEstablish customer relationships and follow up with customers, as neededProvide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarificationUse a customer-focused, needs-based review process to educate customers about insurance options You will receive:Salary plus BonusPaid Time Off (vacation and personal/sick days)Valuable experienceGrowth potential/Opportunity for advancement within my office Requirements:Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferredExcellent communication skills - written, verbal and listeningSelf-motivatedDetail orientedProactive in problem solvingAbility to work in a team environmentAbility to assess customer needs and conduct effective interviewsAbility to effectively relate to a customerProperty Casualty license (must have or be able to obtain)Life and Health license (must have or be able to obtain) If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.