Supervisor-Operations

About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Supervisor-Operations Job Description: The Sales Coach will be instrumental in driving the performance and development of the sales team. This position provides hands-on support, training, and personalized coaching to both sales representatives and managers while helping shape and reinforce best practices, deliver impactful training sessions, and foster a culture of continuous improvement across the sales organization. Duties and responsibilities Provide individualized coaching to sales agents and managers, including development plans and actionable feedback Analyze performance data to identify trends, obstacles, and areas for improvement Partner with sales leadership to develop strategies that drive performance and productivity Ensure adherence to established sales processes and recommend improvements based on market trends and team feedback Support the implementation of tools and technologies to boost sales efficiency Serve as the first line of support for agent-reported issues and troubleshooting Foster a positive, high-energy team culture through motivation, collaboration, and recognition efforts Skills and competencies Strong computer skills, including comfort navigating multiple systems and learning new tools quickly Proficiency with Windows-based applications and cloud-based platforms used for virtual collaboration and documentation Strong verbal communication and interpersonal skills Ability to adapt quickly in a fast-paced, performance-driven environment Strong attention to detail and ability to follow compliance and process guidelines Ability to receive feedback and apply coaching effectively Strong organizational and time management skills Minimum education and experience required High School Diploma or equivalent Active resident Health Insurance Producer License Previous experience as a licensed sales agent handling inbound or outbound sales calls Must obtain and maintain non-resident licenses as needed in: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team Required to attend all initial and refresher training sessions assigned to sales agents Experience coaching or mentoring others in a sales environment is a plus Location: Work@Home USAUnited States of America