Technical Support Specialist

Overview Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract. The Technical Support Specialist provides Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems. This role supports end users through troubleshooting, system access management, and service request fulfillment. This is a full-time, on-site position in multiple locations including: Dahlgren, VA; Norfolk, VA; San Diego, CA; and Great Lakes, IL. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply. Employment is contingent upon award. Requirements ResponsibilitiesRespond to, diagnose, and resolve user-reported incidents and service requestsProvide technical support for desktops, laptops, peripherals, and network connectivitySupport identity and access management processesDocument incidents, resolutions, and procedures in ticketing systemsAssist with development of SOPs and user training materialsProvide customer-focused support in accordance with service-level agreements QualificationsMinimum of two (2) years of experience providing IT or Help Desk supportFamiliarity with networking fundamentals, operating systems, and troubleshooting toolsKnowledge of cybersecurity principles and information protection requirementsExperience using service management and ticketing systemsStrong communication and customer service skillsMeets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA) Preferred QualificationsMeets DoD 8570 IAT II requirements (for example, certifications such as: Security+, CySA+) Physical DemandsMust be able to sit and stand for long periods of timeOccasional travel and overtime may be required Required Clearances and ScreeningsThis position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI. CFT is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Discrimination and harassment are not tolerated.