Customer Service Supervisor - Marion
Customer Service Supervisor – Electrical SupplyMarion, INWe’re seeking a driven leader who excels in high-energy environments and is passionate about delivering customer-focused solutions. If you take pride in providing outstanding service while empowering others to succeed, we’d love to connect with you!At Kirby Risk Electrical Supply, our Customer Service Supervisors shape the frontline customer experience through leadership, teamwork, and commitment to customer service excellence.What You’ll Do As a Customer Service SupervisorLead with impact by strengthening collaboration, refining processes, and enhancing the customer experience.You’llFoster an environment of collaboration and team spirit, promoting engagement, communication, and collective accountability among employeesMonitor branch scheduling to ensure adequate staffing for daily operationsSelect, train, mentor, coach, and conduct performance reviews to promote employee developmentGuide new hire onboarding, assimilation into the company and branch cultureProactively resolve customer issues to maintain customer satisfaction, retention, and positive long-term relationshipsManage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectivenessGuarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environmentWhat Makes You a Great FitHigh School Diploma/GED or 2+ years relevant College Coursework5+ years of relevant work experience in wholesale industry3+ years of strong interpersonal leadership and customer contact skillsKnowledge of electrical products and their applicationsStrong written, verbal, and interpersonal communication skillsCommitted to best practices for leadership competencies, people development, and learningDetail-oriented with excellent organizational abilitiesAbility to lead by example, promote morale, goal setting and demonstrate teamworkComputer skills and aptitude; Microsoft OfficeWhat To Expect In This RoleAbility to push, pull, carry, lift up to 50 lbs.Sit, stand, or walk for extended periods of timeBend, stoop, twist, reach, pinch, grab, and shift positions frequentlyTalk or hear both in person and by telephoneAbility to adjust focus, close vision, discern parts numbers, and signageForklift experience a plusOccasional travel requiredSchedule: Monday–Friday, 8 am–5 pm, with overtime as neededWhy Kirby Risk?Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.Benefits That Work For YouWe offer a comprehensive package designed to support your health, career, and future:Medical, RX, Dental, and Vision insuranceLife insurance & Employee Assistance ProgramsTuition reimbursement & on-the-job training401(k) with company match & Profit SharingPaid Time Off (PTO)Ready to put your leadership skills to work in a role that truly makes a difference? Apply today and grow with Kirby Risk.How To ApplyTo be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR ADWe will acknowledge all resumes received via email and respond to requests for help to complete your application.Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.Equal Opportunity Employer Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/ A Safe Workplace is a Drug-Free Workplace