Epic Willow Principal Trainer

Job Title: Epic Willow Principal TrainerPrimary Location: 100% RemotePosition Type: ContractEpic Willow Inpatient Principal Trainer certification — requiredEpic Willow Ambulatory Principal Trainer certification — requiredTraining Environment Build (TED) certification — requiredOverviewAn Epic Willow Principal Trainer. This is a fully remote role supporting a healthcare organization's Epic Willow pharmacy implementation. This position exists to serve as the primary instructional designer and training environment builder for the Epic Willow pharmacy application — owning curriculum development, MST environment management, and the Credentialed Trainer program to ensure clinical and non-clinical users are prepared for go-lives, upgrades, and ongoing optimization.What You Bring to the RoleEpic Willow Inpatient Principal Trainer certification — requiredEpic Willow Ambulatory Principal Trainer certification — requiredTraining Environment Build (TED) certification — requiredExperience with Willow Inventory and/or Specialty Pharmacy — preferredProficiency with Articulate (Storyline or Rise) for eLearning module development — preferredDeep knowledge of pharmacy workflows across inpatient, ambulatory, and technician rolesStrong adult learning principles background with a track record of building effective, role-specific training programsExperience leading a Credentialed Trainer program, including training, mentoring, and evaluating CTsWhat You'll DoDesign and develop comprehensive training programs and learning pathways for pharmacy roles — Inpatient, Ambulatory, and Technicians — grounded in adult learning principlesBuild and maintain structured instructional materials including lesson plans, training manuals, quick-start guides, tip sheets, and eLearning modulesReview and update curriculum on a regular cadence to ensure training content stays aligned with current system build and live clinical workflowsBuild, configure, and maintain the Epic Master Training (MST) environment to accurately mirror the production environmentRefresh and test patient data within the training environment, creating simulated clinical and medication-dispensing scenariosTroubleshoot complex training environment issues and rebuild training records following upgrades or code fixesLead and manage the Credentialed Trainer (CT) program, ensuring classroom instruction quality through ongoing coaching and evaluationCoordinate training schedules and course logistics with training leadership and application project managersConduct training sessions for super-users, pharmacy managers, and provider groups as neededPartner with Epic Willow Application Analysts to stay current on system design changes and identify opportunities to improve end-user competenceAnalyze end-user performance data and support tickets to design targeted refresher courses and workflow optimizationsParticipate in upgrade reviews, test new application enhancements, and develop implementation training plans