IT Help Desk Analyst *HIRING ASAP* (MS Intune Experience REQUIRED)
Key ResponsibilitiesEnd User SupportProvide Tier 1-2 technical support for Windows 10/11 desktops and laptopsSupport Microsoft Office 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.)Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devicesPerform hardware/software installations, upgrades, and replacementsIdentity & Access ManagementCreate, modify, and disable user accounts in Active Directory and Azure ADManage password resets, group memberships, and access permissionsSupport MFA and VPN-related access issuesTicketing & Incident ManagementLog, track, and resolve incidents and service requests using ServiceNowPrioritize tickets according to SLA and business impactEscalate unresolved or complex issues to Tier 3 or appropriate IT teamsDocument resolutions, troubleshooting steps, and knowledge base updatesNetwork, VPN & Connectivity SupportTroubleshoot network and Wi-Fi connectivity issuesSupport Cisco VPN connections for remote usersAssist with basic TCP/IP, DNS, DHCP, and connectivity troubleshootingPrinter & Peripheral SupportTroubleshoot local and network printer issuesInstall printer drivers and manage print queuesSupport scanners and other office peripheralsSecurity & ComplianceFollow IT security policies and best practicesIdentify and report potential security incidents or vulnerabilitiesAssist with endpoint security tools and patching as neededCustomer Service & CollaborationProvide professional, customer-focused support to end usersCommunicate clearly with technical and non-technical stakeholdersWork closely with infrastructure, network, and application teamsTechnical SkillsRequired Skills & QualificationsStrong experience supporting Windows 10/11 environmentsHands-on experience with Office 365 / Microsoft 365Working knowledge of Active Directory and Azure ADExperience using ServiceNow or similar ITSM ticketing systemsUnderstanding of network, Wi-Fi, and VPN connectivityExperience supporting printers and peripheralsBasic knowledge of hardware troubleshooting and imagingSoft SkillsExcellent communication and customer service skillsStrong troubleshooting and problem-solving abilitiesAbility to manage multiple tickets simultaneouslyAttention to detail and documentationfJob Type & LocationThis is a Contract position based out of Lodi, CA.Pay And BenefitsThe pay range for this position is $23.00 - $30.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Lodi,CA.Application DeadlineThis position is anticipated to close on Jun 17, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems And TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.