License Plate Technician (On-Site)

Job Summary: Under general supervision, the Fulfillment Technician position will identify, troubleshoot, and resolve problems encountered directly by the Customer, or any issues escalated by the Customer Care Department. This position will provide technical support, both directly with the customer and the Customer Care Department regarding hardware and software used to manufacture and fulfill license plates, registrations and any accompanying items. Technicians will also install, test and troubleshoot various hardware such as license plate/registration printers, blanking lines and mail inserts. Technicians will be required to create detailed documentation and must show attention to detail. This individual will be required to work well on a team and be self-motivated to complete work items given directDuties and Responsibilities:Provides Second Level Escalation for Customer CareIdentifies, troubleshoots, and resolves hardware-, software- and network-related problems encountered directly by the customer of Customer Care DepartmentInstall, diagnose, repair and maintain machinery used to manufacture and fulfill license plates and registrations in multiple statesAssists the Support teams and Business Analysts with new and existing projectsIdentify and/or improved upon existing cost saving manufacturing techniques Create and/or edit documentation regarding maintenance, installs and proceduresAssists the central fulfillment center as necessaryPerforms other duties assigned as necessaryWorks as a member of a support teamWorks with customers to manage issuesWorks as a part of a project teamPerform other duties as assigned Education and/or Experience:High school equivalency required, college education preferredGeneral Mechanical experience required. Knowledge, Skills, and Abilities:Knowledge of the Microsoft Suite, must be proficient in Word and ExcelGeneral to advanced mechanical knowledgeExcellent problem-solving skillsAbility to anticipate and overcome obstaclesIs self-aware, optimistic and open to changeExcellent written and verbal communication skillsAbility to work with all levels of staffMust be able to pass a security background check and drug screenMust be able to work occasional evenings and weekends with minimal noticeMust be willing to travel for, possible, extended periods of time with minimal noticeMust be comfortable working inside correctional facilities and interacting with inmatesAbility to read, write, and comprehend routine reports and correspondenceAbility to speak effectively before groups of customers or employees of the organizationAbility to provide detailed troubleshooting steps, error reports and after action summaries. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to overcome problems involving several concrete variables in standardized situationsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee is frequently required to sit for an extended period of timeThe employee will be required to diagnose and fix machinery. This could involve: Being on a ladder for extended periods of timeBeing on their back or knees for extended periods of timeWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the office environment is usually quiet to moderateWhen entering correctional industries and/or manufacturing/fulfillment facilities, loud talking and machinery noises will be present Neumo Summary:With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.