Dining Room Supervisor (Ojo Caliente)

Job OverviewOjo Caliente Mineral Springs Resort & Spa, located in Ojo Caliente, New Mexico, is seeking a Dining Room Supervisor to join our diverse and inclusive team. Our luxurious and tranquil retreat offers spacious rooms, suites, and casitas, and is renowned for its spring-fed waters that provide a unique wellness experience for guests.ResponsibilitiesGuest Service Excellence: Ensure all guests receive prompt, friendly, and attentive service that aligns with Ojo's standards and core values. Handle guest concerns and special requests in a professional and courteous manner.Team Leadership: Supervise, train and motivate Dining Room staff, ensuring high performance and maintaining a positive, collaborative work environment.Operational Efficiency: Manage Dining Room shifts, seating arrangements, and table assignments, optimizing guest flow and kitchen ticket times.Quality Control: Ensure that food and beverage presentation, cleanliness, and overall dining room and staff appearance meet Ojo's standards.Training and Development: Lead ongoing onboarding and training programs to improve staff performance and ensure the team is well versed in service techniques, menu and wine list knowledge, and safety standards.Inventory and Supplies Management: Monitor dining room supplies and coordinate with management to maintain stock levels. Report any shortages or equipment issues promptly.Collaboration with Culinary Team: Work closely with kitchen staff to ensure timely service, accuracy of orders and smooth communication between Front and Back of House. Advise team on customer food preferences and requests.Health and Safety Compliance: Ensure all food safety and cleanliness protocols are followed, including sanitation standards and proper handling of food, beverages and tabletop service ware.Reservation Coordination: Assist with executing special dining requests or large party accommodations.This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.RequirementsExperience: Minimum of 2 years in a supervisory or lead server position within a fine dining or resort environment. Previous experience in a spa or luxury resort setting is a plus.Education: High School diploma or equivalent required. A degree or certificate in Hospitality Management or a related field is preferred.Skills and QualificationsExcellent communication and interpersonal skillsExceptional attention to detail and organizationAbility to work in a fast-paced environment while maintaining a calm and professional atmosphereKnowledge of food, beverages and service standardsProficiency in POS systems and Microsoft OfficePhysical DemandsAbility to stand for extended periods, sit, reach, bend, kneel, stoop, and move gracefully throughout the dining room. Must be able to lift and carry 25 pounds or more. Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, navigating uneven ground, diverse terrain and multiple stairs, and be prepared to work in unpredictable weather conditions.Licenses & CertificationsMust have a valid New Mexico Food Handler's Permit and an Alcohol Server's License before starting work.Ability to work a flexible schedule including days, nights, weekends, and holidays.Role requires manual dexterity, auditory focus, and visual attention.We are committed to providing reasonable accommodation to enable all employees to perform their job duties successfully. If you require any accommodation, please don't hesitate to discuss your needs with your manager or our Human Resources team.Benefits & PerksMedical, Dental, VisionGenerous 401(k) with employer match after applicable waiting periodsEmployee Assistance Program (EAP)Paid Sick Time and Paid Time OffOngoing training to build critical skills for current and future rolesNumerous growth and developmental opportunitiesCompetitive compensationDiscounted employee lunch and free lunch/dinner on Thanksgiving & ChristmasEmployee appreciation lunches and Ojo Bucks awardsFree use of the springs (Monday–Thursday); one guest above 13 years included40% off spa treatments (includes private pools and private Ojitos)40% off at the restaurants and 20% off at the gift shopsDiscounted lodging ratesAccess to hiking trailsEqual Opportunity EmployerOjo Caliente Mineral Springs Resort & Spa is an equal opportunity employer. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.J-18808-Ljbffr