Office Manager/Inside Sales

Benefits:401(k)Flexible scheduleOpportunity for advancementTraining & developmentAce Handyman Services is a national leader in the home improvement and home repair services industry and a part of Ace Hardware Corporation's home services division. We are a family and locally owned and operated company in Rogers, MN. We are seeking a highly organized and detail-oriented individual to join our team as an Office Manager. This role is crucial to the operations, marketing and sales, growth and overall profit goal incentives while maintaining our national brand standard. The Office Manager will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. This is a customer-facing role. You will partner with our craftsmen to ensure customer satisfaction.ResponsibilitiesResponsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.Educate customers on our services, capabilities, rates and availability.Respond to leads in a timely manner.Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.Receive and solve customer issues and perform customer follow-up calls.Daily project oversight includes monitoring job status, work in progress and follow up.Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.Create preliminary estimates using estimating software. Estimate projects over the phone. Maintain detailed notes and follow up with customers. Document all calls and activities in ServiceTitan. Manage our ServiceTitan software to fully utilize its capabilities.Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.Handle a variety of administrative duties.Requirements Reinforce our Service Path, Brand standards and company culture.Excellent time management and decision-making skills.Great communication skills – verbal and written, critical thinking, problem solving, and multi-tasking skills.Have a desire to help people and deliver exceptional customer service to our customers and team.Enjoy working in a sales environmentMust be a team player and have a positive, pro-active attitude.Ability to work independently.Ability to pass a background check.QualificationsFive plus years experience in customer service and sales (comfortable in a sales environment)Have a detailed understanding of the full Microsoft Office suite.ServiceTitan experience is a big plus!Previous experience working in a home remodeling/repair services or real estate industry a huge plus!Prefer previous experience using estimating softwareOutgoing personalityWe are looking for someone who really wants to help grow a company. You will wear many hats.BenefitsPerformance bonuses and pay reviewsVacation and six paid holidaysOpportunities for advancement401K (with a 3% match) after one year of employmentCompensation: $18.00 - $26.00 per hourThe 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.