Senior Key Account Manager

Company Description Semight Instruments is a forward-thinking company committed to delivering innovative solutions in high-tech industries. Known for its customer-centric approach, the company focuses on meeting the dynamic needs of clients while maintaining excellence in service and product offerings. Based in San Jose, CA, Semight Instruments thrives on collaboration, advanced technology, and continuous improvement. Join a team dedicated to driving success and setting standards in the industry. Role Description This is a full-time hybrid role based in San Jose, CA, with the option for some remote work. As a Senior Key Account Manager, you will oversee and manage strategic client accounts, fostering strong relationships and ensuring customer satisfaction. Responsibilities include developing business plans, identifying growth opportunities, providing top-notch customer service, and analyzing account performance to achieve business goals. You will collaborate cross-functionally to develop client-specific solutions and exceed key performance metrics. Qualifications Strong expertise in Key Accounts and Account ManagementPossess robust Business Planning and Analytical SkillsDemonstrated excellence in Customer Service to meet client needs and build relationshipsProven ability to develop and implement strategies that promote customer growth and retentionExceptional communication, negotiation, and organizational skillsExperience with CRM tools and account management software is a plusBachelor’s degree in Business, Marketing, or a related field required; MBA is preferred