Client Services Specialist

Craft Signs and Specialty Printing is seeking an experienced Client Services Specialist to serve as the primary liaison between clients and our production team.In this role, you’ll take ownership of client projects from initial inquiry through completion—coordinating details, managing timelines, and ensuring clear communication every step of the way. You’ll play a key role in keeping work moving smoothly through the shop while delivering a reliable, professional experience to our customers.This position is ideal for someone who is highly organized, detail-oriented, and comfortable balancing client needs with production realities.Key ResponsibilitiesServe as the primary point of contact for client accountsManage client relationships and ensure a high level of service throughout each projectCoordinate project intake, specifications, and approvals with customersTranslate customer requirements into clear, accurate production ordersMonitor job progress and proactively communicate timelines and updatesResolve client concerns and production issues quickly and professionallyCollaborate with the Production Manager to schedule work and manage capacityMaintain accurate order documentation and customer recordsGenerate quotes, process orders, and support invoicingHelp ensure timely payment from clientsIdentify opportunities for account growth and repeat businessMaintain an organized workspace to support efficient operationsRequired Qualifications3+ years of experience in customer service or account management within commercial printing or sign manufacturingProven ability to manage multiple priorities and meet deadlines consistentlyStrong organizational skills and attention to detailExcellent written and verbal communication skillsComfortable using order management systems and general business softwareProblem-solving mindset with a practical, solutions-oriented approachReliable attendance and strong professional accountabilityPreferred:Familiarity with preflighting files and Adobe Creative SuiteWhat We’re Looking ForWe’re looking for someone reliable, organized, and accountable—someone who follows through, communicates clearly, and can be counted on by both customers and coworkers.You understand that in a small business, your consistency and attention to detail directly impact the success of the entire team. You’re comfortable managing multiple moving parts, setting realistic expectations, and keeping projects on track.