Network Operations Engineer

DDI Engineer12-18 month contract; They need extra support$65-73/hour W2Hybrid - 3 days a week onsite - Plano TX**Onsite Interview required; no exceptions**Local candidates only**Provides 24x7 support for production systems and therefore will require some off-hours and weekend work.The role requires one to be a proactive and strategic business partner in a network centric IT environment striving to meet current and anticipated business objectives. Must be capable of managing initiative-based portfolios in a multi-matrixed environment. The role also assumes the position of an escalation point for unresolved problems, complaints and complex service requests. The role requires managing the change process through the entire change management lifecycle. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs.Requirements *Subject matter expertise in DDI requests (Vital QIP and Bluecat)Knowledge on network concepts of DNS, DHCP, Firewalls. Load balancing, IPS, basic routing/switching; excellent understanding of TCP/IP and packet analysisExperience in Network Operations Service DeliveryManaging DHCP/DNS and IP management systems to fulfill requests.Managing QIP globally for different regionsResponsible for design, peer review, scheduling, implementation and request closure process of DDI requests.Working on pre-validations, implementation and post checks.Submit Changes (CRQs) and execute necessary configurations.Fulfilling Resource Record, Device Registration and Site code requests.Work closely with business partners and customers, assisting their level 2-3 support teams with the research and development of solutions to new or unknown issues.Education *Graduate (any stream)/BE/B Tech /MCSE/CCNACertifications If AnyITIL Foundation Qualified (Certified Preferred)CCNABluecat Certification (added advantage)Minimum 5+ Years experienceMandatory skills *Must have hands on experience on Bluecat, Vital QIP and DNS toolsAdherence to Operational Discipline and Standard Operating ProceduresKnowledge of authentication protocols such as DNS, DHCP, Subnetting, LDAP, IWA, IWA-direct, SSO, and Active Directory.They must possess good analytical skills. Excellent customer facing communication skills in English, customer support and knowledge of ITIL best practices.Desired skillsMust have knowledge of tools like remedy, Putty or Windows PowerShell, Bluecat and Vital QIP.Candidate should have good Networking knowledge.