Service and Operations Coordinator

Company DescriptionDH Technology Contractors are a small, established business in Quogue, NY, and we're looking for a detail-oriented Service and Operations Coordinator to join our team. This is a great opportunity for someone who is organized, a strong communicator, and enjoys a variety of tasks.This is a primarily on-site position. However, there may be some flexibility for an experienced candidate to work remotely for certain tasks.Role DescriptionProject and Service Scheduling: Coordinate and schedule service calls and new construction projects with our installation teams. This involves frequent communication with homeowners, builders, and property managers to ensure a smooth process.Inventory and Procurement: Order products and materials for projects and service calls through vendor websites. You will be responsible for updating the status of these orders in our CRM.Receiving and Staging: Accept and check in deliveries of materials, parts, and products. You'll ensure all items are properly entered into our CRM and staged for specific jobs.Client Support: Manage the setup and ongoing upkeep of our third-party client support platform to ensure our customers receive timely and effective assistance.Returns and RMAs: Process returns for defective products by coordinating with manufacturers via phone or chat to obtain Return Merchandise Authorizations (RMAs).Occasional Deliveries: Use a company vehicle to make occasional deliveries of materials to project sites.QualificationsPrevious experience in a similar role or a strong background in administrative support, customer service, or project coordination.Excellent organizational and multitasking skills.Strong verbal and written communication skills.Familiarity with QuickBooks Online or a similar accounting software is a plus, but we are willing to train the right candidate on basic invoicing.A valid driver's license and a clean driving record.Hours & PayPay: $18–$27 per hour, based on experience.Hours: 35–40 hours per week, Monday through Friday.Location: On-site in Quogue, NY.If you are a proactive problem-solver who can manage multiple tasks with a positive attitude, we encourage you to apply!