Remote Real-Time Contact Center Analyst (WFM)

A financial services company in California is looking for a Real Time Analyst at their Member Contact Center. The Analyst will monitor real-time metrics of contact center representatives and ensure adequate staffing to meet service level targets. This role requires strong organizational and analytical skills, along with excellent communication abilities. Candidates should have a high school diploma and ideally some experience in a customer service or call center role. Flexible working options may be available within specific service areas. J-18808-Ljbffr