Principal Product Manager Tech - Outbound, Amazon Connect

DescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.We are looking for a passionate, talented, and experienced Product Management leader to help shape the future of Amazon Connect as we evolve from the leading contact center platform to becoming the foundation for AI-powered customer experiences across contact centers, high-volume hiring, and back-office operations. This position is a rare opportunity to join a fast-growing business at a pivotal moment in its transformation and help define the product strategy as we expand into new markets and use cases. You will play a crucial role in building the brand vision for Connect and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus.As Principal Product Manager, you will drive strategic initiatives, working cross-functionally with product leaders across Connect to bring our brand vision to life. You will be instrumental in developing compelling narratives, creating customer-facing content, and crafting storytelling that articulates Connect's value proposition and future direction. Collaborating closely with product, engineering, and go-to-market teams, you will translate complex technical capabilities into clear, inspiring messages that resonate with customers and stakeholders. You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs while ensuring our brand story remains consistent and impactful across all touchpoints.This team is a great fit for you if:- You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal- You excel at collaborating across product leaders to develop cohesive brand narratives and compelling content that brings our vision to life- You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions- You'd like to be directly responsible for solving real customer problems through both product innovation and powerful storytelling- You are a passionate learner and are motivated to take on new challenges in content development, narrative design, and cross-functional collaboration- You want to have fun; surround yourself with a highly talented pool of engineers and product leaders that like to solve complex problems, but also enjoy work life balanceAbout the teamABOUT AWS:Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)Preferred Qualifications- 5+ years of end to end product delivery experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually