Specialist, Stadium Crowd Management - Match Day Only

Specialist, Stadium Crowd Management - Match Day OnlyDepartment: EVS - Match Day OnlyEmployment Type: Fixed Term ContractLocation: HoustonDescriptionAt FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26TM will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.THE POSITIONReporting operationally to the FIFA Stadium Safety & Security Senior Manager, the Stadium Security Crowd Management Specialist is responsible for overseeing the Private Security resources deployed across public spectator areas during Match Day stadium operations.The role ensures that Private Security personnel assigned to concourses, vomitories, seating bowl access points such as Turnstiles and Pedestrian Screening Areas, circulation routes, and spectator-controlled zones operate in accordance with approved FIFA policies and procedures, the Venue Safety & Security Plan (VSSP), Dot Maps, and Match Day directives.The EVS Crowd Management Specialist supports the safe and orderly movement of spectators and ensures zoning integrity throughout the stadium footprint.Key Responsibilities and OversightOperational Delivery - Spectator AreasOversee Private Security personnel deployed across:Public concoursesVomitories and seating bowl access pointsCirculation corridorsStairwells and vertical movement pointsDesignated spectator holding or contingency areasEnsure deployment aligns with approved Dot Planning and VSSP zoning.Maintain operational integrity of access control between public and restricted areas.Crowd Flow & Zoning IntegrityMonitor spectator density and movement patterns.Support mitigation of congestion, bottlenecks, and late-arrival surges.Ensure spectators remain within ticketed zones.Identify and escalate emerging crowd risks or unsafe behavior.Coordinate with Private Security Supervisors to adjust deployment as required.Compliance & StandardsMonitor adherence to FIFA operational directives relating to crowd management and zoning.Ensure Private Security personnel enforce access control in accordance with approved post orders.Identify and escalate deviations from approved operational planning.Incident Management & SOC CoordinationMonitor, document, and report crowd-related incidents within spectator areas.Immediately escalate significant crowd incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center (SOC).Support coordinated response in alignment with FIFA Security directives.Provide timely situational updates through established reporting channels.Participate in post-incident reviews where applicable.Stakeholder LiaisonCoordinate operationally with:Private Security supervisorsStadium OperationsGuest Services teamsAccess ManagementLaw Enforcement when tactical intervention is requiredEnsure clarity of escalation pathways for crowd-related incidents.Maintain professional conduct in high-density, high-pressure environments.Reporting & AdministrationMaintain accurate operational records relating to crowd deployment and incidents.Submit Match Day updates and post-match summaries as required.Support compliance verification and operational validation processes.YOUR PROFILEACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.Education & QualificationsRelevant professional certifications in event operations or safety management are an advantageWork ExperienceMinimum 3-5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environmentsExperience supervising or coordinating private security servicesExperience in Crowd Management on large scale eventsStrong understanding of access control, incident response, and operational security principlesMajor event or international tournament experience is an advantageLanguagesFluent in English. Spanish and/or French proficiency is a plusTechnologyProficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools