Customer Service Representative

Job title: Customer Service RepresentativeLocation: On-site in Cuyahoga Falls, OHSchedule: Monday–Friday (2 Day Hybrid Flexibility Following Training) Shift Time: 10am - 6:30pmSalary: $40,000 - $45,000 depending on experienceWhy This Opportunity Stands Out:Manufacturer and distributor focusing on delivering exceptional service to support distributor successBelieves strong service builds trust and leads to shared growth and achievementYour voice matters—ideas are encouraged and valuedFlexible, supportive work cultureOpportunity to grow and take on more responsibility over timeKey Responsibilities (Customer Service Representative):Communicate with customers via phone, email, and chatAssist with product/service questions, order issues, billing inquiries, and general supportHandle and resolve customer complaints with empathy and professionalismMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer needs are metStay up-to-date on company products, services, and policiesQualifications (Bilingual Customer Service Representative):Previous customer service experience preferredStrong communication and problem-solving skillsProficient with basic computer applications and CRM systemsAbility to multitask and manage time effectivelyHigh school diploma or equivalent (college degree a plus)For immediate and confidential consideration reach out to me, Kelley McEndree, at kmcendree@cfstaffing.com.