Consumer Services Specialist

A company is looking for a Consumer Services Specialist (Remote). Key Responsibilities Handle inbound service center calls to answer bank-related questions and resolve customer issues Engage in ongoing training and skill development through various learning methods Meet performance metrics related to call quality, talk time, and cross-selling products Required Qualifications High School Diploma or equivalent 1-2 years of customer service or similar experience Must be available to work M-F 7am-8pm CT and Saturdays 8am-5pm CT Knowledge of basic banking products, including checking and credit accounts Ability to manage multiple computer systems to access client information