Technical Support Rep (Internet Connectivity)
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Love exploring technology, helping people and sharing your knowledge? Then we're looking for you—join our NEVADA, MO Technical Support Team!ResponsibilitiesDiagnose and resolve technical hardware and software issues for telecommunications clients.Guide customers through step-by-step solutions, including username/password problems, software installation/uninstallation, and hardware setup verification.Perform power cycling, application menu navigation, and email troubleshooting.Communicate technical solutions in a user-friendly, professional manner.Perform related work as required in a 24/7 inbound call-center environment.QualificationsAbility to work a 7 a.m.–12 a.m. schedule, seven days a week.Spanish bilingual is preferred and will receive priority with a pay differential.BenefitsCompetitive wage starting at $13.75/hour, depending on experience and skills.Health insurance, 401(k) retirement with a company match.Two weeks of paid, mandatory training.Equal Opportunity Employer.J-18808-Ljbffr