Customer Service Representative II

**This role is not open for submissions from outside staffing agencies** CUSTOMER SERVICE REPRESENTATIVE II   What Brought You Here Pay: $18-$23 per hour Day shift hours: 8AM - 5PM Monday through Friday Benefits starting DAY ONE! Earn additional pay based on team performance with our Monthly Production Incentive Compensation Program! Located at- New Berlin, WI Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience.   What You Will Be Doing: Senior-level position that provides customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action for complex customers and issues as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk. Answer customer service calls within the first three rings. Receives, processes and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders. Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments. Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation. Collaborates with the scheduling/production and department leads to make sure that the requested order(s) meet the customer's expectations. Handles or refers complaints of product or service failure to the appropriate department for investigation. Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions. Prepares price quotations on items not contained in price book and prepares quotations. Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. Answers customer's technical questions regarding products and services. Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team. Attends regular customer service department meetings. Support and participate in the organization's continuous improvement program and product training courses. Perform other related duties and provide back-up support to other group members as assigned by management. Skills You Bring: 2-5 years of customer service or relevant experience and High School Diploma or equivalent required. Related glass and aluminum work experience preferred. Must be able to multi-task, be organized, efficient, and accurate. Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. Experienced user of Microsoft Office 365 suite. Listening skills and data collection with attention to detail are essential. Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry. Must pass criminal background check. Why Trulite: Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident. We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.   We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.