General Manager

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand‑cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there’s only Wingstop. We are looking for team members who want to deliver a flavor experience. We are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front‑ and back‑of‑house team. The candidate is focused on excellent customer service and operational results, has demonstrated restaurant leadership experience and a passion for growing the business. Key Responsibilities Recruit, select, orient, train, assign, and schedule team members, in partnership with the District Manager. Work with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members. Communicate job expectations to the staff; plan, monitor, and review employee performance; plan and review compensation actions; enforce policies and procedures. Communicate in a timely and effective manner with the District Manager about operational and human‑resources issues. Perform regular restaurant inspections to ensure the team and restaurant meet standards. Track inventory and ensure accurate record keeping. Identify and resolve issues with food preparation; help the team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers. Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; conduct injury reporting, meetings, equipment maintenance, and other health and legal compliance tasks. Accomplish company goals by accepting ownership for new and different job responsibilities; explore opportunities to add value to job accomplishments. Key Skills and Abilities Guest service mentality; genuine desire to serve customers. Maintains a calm, tactful demeanor when dealing with difficult situations. Ongoing learner; exhibits insatiable curiosity and an interest in self‑improvement. Ability to measure performance objectively. Culture‑builder who creates an attractive environment within the restaurant. Handles numerous job duties essential to running a restaurant. Competent in labor management, store operations, and customer care. Superior leadership, organizational, and time‑management skills. Confident and professional demeanor; inspires trust, models best practices, and cultivates morale and teamwork among staff. Proactive problem‑solver and decision‑maker. Thorough understanding of hygiene and food‑handling practices. Flexible schedule, including weekends and nights. Strong work ethic. Minimum of two years of previous food service, retail, or restaurant supervisory experience. Additional Information Restaurant experience is required. Manager Food Handler Certification required. Free meals. Excellent opportunities for advancement. We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation, or any other classification protected by law. #J-18808-Ljbffr