Service Administrator

About This OpportunityWe’re seeking an organised and proactive Service Administrator to support our Newcastle Service team. This role is central to the day‑to‑day coordination of service operations, providing administrative support across scheduling, job management, invoicing and technician records.You’ll be the first point of contact for calls and enquiries, manage service and maintenance jobs through Simpro, assist with daily scheduling, and ensure accurate timesheets, invoicing and reporting. This is a varied, hands‑on role suited to someone who enjoys working in a fast‑paced service environment and takes pride in efficiency and accuracy.You Can Expect ToProvide front‑of‑house support, including answering calls and managing the general inboxRaise service calls and maintenance jobs in Simpro and issue them to techniciansCoordinate daily scheduling and communicate job allocations to techniciansRaise and manage invoices for service and maintenance jobs, resolving any issuesReview and update technician timesheets to ensure accurate hours and codingMaintain technician records, including licences, training, inductions and prequalificationManage operational rosters, including RDO, on‑call and apprentice rostersOversee staff amenities and office suppliesCompile monthly activity and fire compliance reports for Account ManagersCoordinate vehicle registrations and servicing requirementsAct as a point of contact for marketing activities, vehicle signage, and office maintenanceUndertake general administration duties such as data entry, filing and arranging couriersProvide backup support to the Service Coordinator during busy periods and leaveAbout YouYou will bring strong organisational skills and a professional, team focused approach to your work. You are confident managing multiple tasks and thrive in a fast-paced service environment.To be successful in the position, you will have the following:Year 12 certificate or equivalentTertiary qualification in administration/management (desirable)Previous experience in a similar service coordination or office administration roleHighly developed Microsoft Office skillsStrong attention to detail and time management skillsConfidence working with job management systems (Simpro experience highly regarded)A proactive mindset with a commitment to continuous improvementThe ability to communicate clearly with technicians, managers and stakeholdersAbout UsWith a reputation built on professionalism and trust, Amos Air have spent the past 10 years establishing solid relationships with clients in the healthcare, business, tourism and commercial sectors, who know they can rely on us to provide the solutions they need.We are a service-based company that specialises in preventative maintenance solutions. Our success speaks for itself and is backed up by our invaluable team.We know that quality people do quality work – that’s always been our philosophy. We’ve established ourselves at the forefront of the industry by hiring, training, and keeping the best people. For us, work isn’t simply work. It’s an opportunity to grow. It’s a chance to get up every day and improve yourself. We’re always looking for people who feel the same way.To find out more about us, visit amosair.com.au.