Plumbing Department Manager

Location: Chandler, AZPay: Starting at $100,000 + performance bonusesSchedule: Monday - Friday, 7:00 AM - 5:00 PMOn-Call: Rotating availability for emergency supportThe Engine Behind the OperationThis role sits at the center of everything - dispatch, customer service, technicians, and overall performance.If you're someone who thrives on building structure, improving processes, and leading teams to perform at a higher level, this is where you make your impact.You're not just managing the day-to-day - you're driving efficiency, accountability, and growth across the entire operation.What You'll DoOversee dispatch, scheduling, and customer service operationsLead, coach, and develop dispatchers, CSRs, and field techniciansEnsure jobs are scheduled efficiently based on urgency, location, and skillsetMonitor KPIs, reporting, and team performanceReview completed jobs for accuracy, missed opportunities, and training needsAct as escalation point for customer concerns and service issuesApprove estimates, invoicing, timecards, and payroll incentivesPartner with leadership on operational strategy and process improvementsMaintain ServiceTitan accuracy across all job and customer recordsSupport hiring, onboarding, and ongoing training initiativesWhat You Bring5+ years of experience managing operations, dispatch, or service teamsStrong leadership skills with the ability to coach and hold teams accountableExperience in HVAC, plumbing, electrical, or home services preferredHigh-level problem-solving and decision-making abilityStrong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentExperience with ServiceTitan or similar systemsWhat You'll GetLeadership role with direct impact on company performanceStable, full-time schedulePerformance-based bonus opportunitiesSupportive leadership and team environmentOpportunity to build and improve systems and processesLong-term growth as the company expandsWhy It MattersA strong Operations Manager keeps the entire business moving.When schedules run tight, teams stay productive, and customers are taken care of - it's because of strong leadership behind the scenes.Salary: $100000.00 per year